7-Eleven

I asked for the older gentleman to enter my rewards number for me instead of touching their touch screen. He refused to enter it for me and explained that I had grabbed cans from the cooler where they do not sanitize to handle the products, so what’s the difference. During this pandemic this is a ridiculous response to force a customer to enter their details on a public touch screen where there is no Sanitizer to be found.

Consistent and always the slowest service. Longest lines and the cashiers like to chat instead of help you out. Sometimes I feel like I waited longer than going to Safeway.

We just worked a long day didn't have a mask with us !The cashier wouldn't give us masks and she refused to serve us very very disappointed in how she acted..

wow what terrible service the lady in the store literally made me more mad then I've been in years. I think the staff here needs some diversity training on things like Autism that is all I can say as some things are better left off the internet. but I will say I will never shop at a 7-11 again !

Terrible experience. Went in just before 2 am, had to wait at the counter for like 5 minutes. When I finally got some service I wanted some food. I was told the food that was up there was expired and that they were understaffed so none was made. After seeing a 4th employee come out of the bathroom I am confused about that. I have been in other 7-11s that had 1 person on staff and had food at this time.

The service was less than exceptable, the lady cashier (didn't have a name tag on) was so so very rude, for some reason the prices are higher than the 711 by the the western financial place, and it's very dirty and disorganized. Will not be bringing my business back there again. However, the 711 down by Victoria and the western financial place always has fantastic service and is usually, unless it was just very busy, clean with amazing and kind staff that really know customer service.

dunno why people are complaining so much, the customer service is fine, they staff won't bother you.just buy your stuff and go, it's not that hard.

Unfortunately this 7/11 is the worst of the two in Cranbrook, if you have time go to the one by financial western. This one always has rude staff working, one in particular is named April, steer clear of her, told me to redeem points that was part of their points offer and it turned out that it was the wrong product and would not work, she told me she didn’t know what to do... so I was screwed 2750 points. Until I found the right product all the way in Vancouver! Once made my friend open his candy bar so she could scan it cause she was struggling to even to her own job. And every other time I see her it’s a bad experience. Frequently heard saying she is only working here for the money and it’s shows to the customers. Never a bad experience when she isn’t there tho. Also note prices are more expensive at this one, assuming their trick of making more money as it’s off the highway....

This time of year my partner and I love looking for the coke bottles on our anniversary that have our names on them since it's a nice little treat that only comes once a year. We stopped by to try and see if they had any. Instead, we get yelled at to close the cooler door like we're children. Didn't proceed with the purchase, just left. Unfortunate when we've had nothing but positive experiences prior to this. Total turn off from using this store again.

7 eleven is my spirit animal. This location there was a guy outside vomiting, during the day. The floor was sticky and dirty, and a bunch of stuff wasn't stocked. But they have the best gas station coffee and fried chicken.