Regency Fireplace Products

As a dealer ( Barlow Chimney Sweeps ) of Regency products and other wood stove brands I am extremely pleased with how Regency has navigated the past 2 yrs. Very quick delivery dates, high level of quality control and very efficient customer service. And best of all completely manufactured in Canada. I was surprised to learn that a competitor made out of British Columbia imports their doors from China. KOODOS to REGENCY!!

Phil Stone, some of this is from a FB postYeh like I have been waiting 3 months for mine· Reply · 2dRegency Fireplace ProductsHi Phil, this year has been quite unusual for manufacturing products. Supply chain shortages are causing some lengthy delays and for that we are sorry. To get an update on your product, please give the Dealer a call. They can ask their orderdesk for an idea of when you can expect product.· Reply · 20hPhil StoneRegency Fireplace Products I have contacted the dealer every month and they keep saying that I will get it next month after they contacted the head office in BC .I seem to be getting the run around from Regency .They say buy Canadian but I am totally unimpressed with Regency . I am considering cancelling the unit and get my deposit back. If I was told from the start that I would get the unit in Nov that would be fine but why lie on the delivery date for 3 months? Why do you guys constantly lie to your dealers and then they would have to tell the customer, oh its coming next month and then it doesn't and it starts all over again. I have just cancelled my order and I am extremely unsatisfied with Regency

Some years ago we purchased a Regency Gas Insert. This is an electronic unit with glass beads. Very attractive. Mostly we have had difficulty starting the unit especially in cold weather. The pilot light would always go out within 24 hrs even in the continuous pilot light setting. We have had the unit serviced. I recently decided to clean the unit and check the thermocouple myself. I found a small glass bead had spilled into the pilot light assembly located between the pilot light and thermocouple. I carefully cleaned the thermocouple and removed the bead. The unit now works flawlessly. I covered the pilot light assembly with masking tape when I replaced the beads to prevent this from happening again. I want to share this experience with Regency and other owners.

My Husband and I purchased a Regency Fireplace the end of September and it took a while to get it built and get it done the way we wanted but it was well worth it,we can’t say enough about the great service provided to us by your company and we are proud of how it turned out and are extremely happy with the warmth and comfort our Beautiful Fireplace provides.

We had a high-end Regency fireplace (Chicago City Series) installed two years ago and have not seen it working even once so far. Regency initially declined to honor the warranty. I had to push and follow-up multiple times before they gave the go ahead for the warranty. Still waiting on local fireplace store to complete the warranty service.Revised: bumping from 1 to 4 star. The warranty issue was due to the date the local dealer purchased it from Regency vs when the until was actually installed. The fireplace is finally working now.

Great installation, great fireplace!

We love and are proud of our new Regency stove. It is a great decor addition to the ambience of our living room. It provides us with not only the look of a real wood fire, but also with even heat. The easiness of the use of the remote is a welcome feature of this appliance. Our dealer, Wardell's of Hagersville, Ontario, was very accommodating during the installation and is continuously supportive of our learning curve. Thank you for such a quality product.

Very satisfied with our fireplace! Great communication and support from Regency.Thank you

Not impressed.. the remote feature to the gas fireplace is NOT a Plus..and their customer service is LOW LOW on the scaleIf they were on commission THEY would starve.. won't do a thing

The fireplace looks very nice. I like the lines and the shape. It stops there. We installed this fireplace a year ago. It starts perhaps one out of three times. This company does not stand behind their products. I have sent the installer 5 videos showing what I would call a flare out". It starts