Kiaro Weed Dispensary Burnside

I bought a one hitter here just before going on a trip. The hitter thing broke almost immediately. It cracked right at the mouthpiece. I brought it back to the store for an exchange as soon as I was back in town. However, I was told that they can't do anything since products are only guaranteed for 14 days. This isn't a product I was dissatisfied with, it was an actual manufacturer's defect. I expected a bit more effort from Kiaro's customer service team.

The staff are always friendly, positive and up beat. They will help you find what you need, and are happy to chat. A great experience everytime I go.

I love stopping in at Kiaro, Sasha is always so knowledgeable with great picks! And the staff is always very friendly and the music is always good.

Shout out to Aliah (sorry if I'm misspelling that) was so kind and took the time to go through everything as I was indecisive and a newbie! If you have an employee of the month it should be him 100% Hayden was also very nice so side shoutout to her ❤️

Sasha and team are awesome! Great service super friendly staff! Definitely my go to store when I am in town!

I've been going to this dispensary for 5 years....Not Going Back. Management trains its staff to continually push extra products. I tell them that I only vape because I can't tolerate the smoke or eating it and they keep pushing pre-rolled and edibles at me in the same breath. Did you not just hear what I said?An overcaffinated Female manager with long dark hair will hyper-answer every question she THINKS you've asked, except the one you actually did ask, and this happened several times. She is going to drive customers away by the busloads!Caveat Emptor!

Very impressive! Fantastic environment, friendly, helpful and very knowledgeable staff. Great selection and display of products which is clearly organized and well stocked and very professionally ran! I had such a positive experience going in not knowing what to expect or what I wanted, Chris and Lore were exceptional helpers in assisting me with what I wanted by listening to my preferences and guiding me to the right products with their immersive selection process on a touchscreen monitor which was easy to see and Lore helped me right through start to finish with courtesy, patience, and a smile - thank you Chris and Lore! Gorgeous store with many fine touches within the store and in the display cases that make it elegant and easy to see the product packages from herbs, vapes, edibles, hash and an assortment of drinks!

Stumbled upon this place after a walk and decided to check it out. As soon as I walked in I was greeted by both Ryan and Mary.Mary asked me exactly what I needed or wanted and made a lot of great suggestions whiched helped me decide quickly.The touch screen ordering is mint! It's so easy and convenient to use and browse. I added another item to my order from it myself on the first try. Easy filters for strains, and variety of mediums.Ryan checked me out at the till and had incredible product knowledge of everything that I had ordered which helped me choose an additional cartridge on my way out.Ryan and Mary were incredibly friendly and helpful throughout my first time visiting this place. I would highly recommend coming to Kiaro if you appreciate super personable & down to earth service.

If you shop there it is great. but I don't suggest on working there. I have worked in a Cannabis store before, so I have a bit of knowledge about stock, thank goodness. The issues was they are not very accommodating if you are not able to stand for long periods of time. In the interview I told the acting manager that I am not able to stand all day. But at my old job The store bought me a stool on wheels and I was able to use it when needed without a problem. they will just give me some Sit down jobs. 3 hours into my first shift I asked if I could do dome sit down jobs? It was replied back to from the manager that there is not sit down jobs. I was given a sketchy folding chair you see in wrestling and sent to the back room to finish the shift. well since then I have still not been paid. I has been 12 days now. So Customer service is good! As an employer I highly suggest not working for them

By far the best dispensary in Victoria! The ladies that work there give the best advice and they have the best prices on the best product anywhere around! They are so friendly and helpful. Makes buying a great experience and easy on my pockets. They have earned and will get my repeat business. Thank you Kiaro! I truly appreciate you all!