ARC THE HOTEL

Decent rooms, rooms were clean. It's located at core downtown. Easy commute if your work location is nearby.. their parking lot entrance is quite small, good enough for small cars.. I found price bit expensive against the services they provide at hotel.

I was there for a 3 day business meeting and the staff were extremely friendly and helpful, going out of their way to accommodate special requests that we had. The rooms were kept very clean and the shower pressure was perfect. The location was amazing.

I only ever stay at 4 star plus hotels and I was very disappointed in this hotel . My room had dirty tissue on the floor from previous guest , the hot water kept switching from cold to hot mid shower . The rooms are very small and the bathroom is super tiny. The staff told me I can have a late checkout upon arriving and then night worker told me I don’t have one . I also forgot my straightener for my hair there and I received no phone call to inform me that my item was left behind and the housekeeping staff is impossible to get a hold of , I called so many times and nobody is helping me . I’m assuming housekeeping staff just attempted to steal it and that’s why I didn’t get a phone call .. I will not return to this hotel ever again . Not worth the price for what you get .

Check-in was quick and on arrival fresh fruit water as welcome drink great choice. Room were clean and restaurant services in evening amazing I like the menu and prices. Great place to stay. Will definitely go back.

This is such a decent and pleasant hotel. I don’t know why some people have rated it very low and negative. The room was very spacious, clean and convenient and the location is excellent and very friendly stuff. I was there for Canada Day celebration and even though the hotel was fully booked and busy, It was very quiet!

The room is clean and the bed is very comfortable. We especially like the pillows. They are so soft and fluffy.

I was very disappointed with my stay at the Arc the hotel. First I have to say that the rooms are nice and clean and the hotel employees are very kind.However, the hotel is very poorly soundproofed, I could hear the occupants of the next room perfectly, their discussions and their snoring. My shower whistled when the occupant of the next room used his and it was loud enough to wake me up. The AC was probably one of the noisiest I've had in a hotel room, I had to turn it off to sleep. I was told that the hotel is going to be renovated next year and I think it is more than necessary.My disappointment also comes from the mini-fridge which was defective. I notified them fairly quickly after my arrival, but it was never repaired or changed. I had planned to use the fridge during my stay and lost food because of it.So, I will hesitate to return to this place on my next visit to Ottawa.

Room is clean but prepare to be awoken when people are in the hall, woke up several times due to people not even being loud but just talking in the hall poor design.Nothing to eat or drink late night is close to this hotel so be prepared to stock food or bring with you if you get hungry at night.No bottled water in room or drinks in fridge.They do have parking but it's very tight to drive into, overall great safe basic hotel nothing fancy.Overall great place to sleep and value, would not stay here again.

Stayed at the hotel two days back. Check-in experience 10/10. People at desk very helpful and I stayed in so many hotels but front desk people are maintaining standard. Well dressed and groomed specially front office manager ( Akash) and team.

I would either give 4 or 4.5/5! Honestly very impressed after reading the reviews - positively.We stayed for one night on the 7th floor and had a Family Double Room. I am a very sensitive sleeper and I have to say there was no noise at all. I can understand the reviews though, as the walls are thin, but personally I was not interrupted by any noise and I was close to the elevator.The room is perfect in size and not too small - nor is the bathroom. The shower was a bit slippery though but you just have to pay attention like everywhere else.The staff is incredible! They helped us when we were struggling to find the parking and the girl that works in the afternoon (I don’t know her name but think she has curly dark hair) is sooo nice (please give her a shoutout). She went all the way to the back to put in the code for us so we could park indoors. Later at night we did the check in with Maria and she was also very helpful!I have to say there is NO issue at all to give you a receipt of payment. The additional fee for parking is mentioned when checking in and the sustainability fee makes sense to me. I checked out in the morning and was offered by the front desk agent to get it printed. Not really sure why some reviews here state otherwise, but they are more than willing to give you a copy of receipt with a letter that confirms it as well.Also, I love the water jar they have downstairs. Super nice to arrive to! This effect is enhanced by the coffee beans you get upon arrival to your room!Parking is fine: I recommend parking in front of the hotel, doing check in and then following the instructions of the hotel.They have a gym too which is cool. If there is one recommendation to make, it would probably be to add a bottle or two of water to the minibar in the rooms. It’s easier than having to go downstairs and it would be refreshing!Had a wonderful 1-night stay and will come back! Thank you for the great service! ☺️