Point Grey Veterinary Hospital

There’s lots to unpack here, but let me start off by mentioning their misleading business practices. Within my first invoice, I noticed a discrepancy of almost $250:- I was double-charged for three different items- I had prescription food added to my invoice, even though I’d mentioned I needed more information.I’d already paid, and was given the breakdown after the fact, and I had to ask for a refund. They didn’t apologize even once. Once the refund was being worked on, they were still cutting me short of around $60 and I had to keep re-confirming the charges until I finally had the refund processed. This isn’t the type of service you expect at a reputable vet clinic, especially when you’ve just spent $700 on two cat visits and some additional services.Now, on to the other important part. We brought our cats here for the first time to get their annual check-up and vaccinations. My previous vet had already sent over their previous records, yet when I first got there, they said my cats weren’t due for any vaccinations. I had to pull up the records and tell them they are due for rabies, even though the same records were shared with the clinic. I had some concerns that I needed addressed with one of my cats, and instead of asking questions and trying to help resolve, I was given a laundry list of other tests I should run with the caveat that they might be inconclusive yet I’d still have to pay. It didn’t feel like the vet or the technicians cared about my cats’ health, and more about how many more tests they could run or procedures they could bring them into. In the end, they got their vaccines and a laundry list of tests, with no solutions or diagnoses.I was excited to come here after the great reviews, but they don’t seem to care about your pets, only the dollars and cents. They would’ve gotten away with significantly over-charging me if we hadn’t noticed. Plus, I called them to ask where their office was located while I was in the heat with both kitties and receptionists were nowhere close to helpful.

I’ve been bringing my senior cat to this vet for the last six years. He’s had a number of chronic and acute health issues during that time, and the vets and techs have always been very clear and patient when discussing treatment options with me. I have never felt pressured into unnecessary tests or treatments.The clinic is a bit out of the way for me, as I moved out of the area several years ago, but I’ve continued coming here because I trust the care they provide.

I recently had the pleasure of working with Point Grey Vet Clinic to prepare my dog for international travel to Australia, and I cannot recommend them enough. From the moment I contacted the clinic, the staff were friendly, professional, and incredibly knowledgeable about the complex requirements for international pet travel.The team at Point Grey Vet Clinic made sure that all necessary vaccinations, tests, and paperwork were completed in a timely and thorough manner, leaving nothing to chance.What really stood out to me about the team was their commitment to ensuring the safety and well-being of my dog throughout the entire process. They provided me with helpful tips and advice on how to keep my dog calm and comfortable during the long flight to Australia, and followed up with me after every appointment.The level of care and attention to detail provided by Point Grey Vet Clinic was truly exceptional, and it gave me peace of mind knowing that my dog was in good hands. I am so grateful for their expertise and support during this stressful and complicated process, and I would highly recommend them to anyone in need of veterinary care for their furry friends.

Timmy the cat has had positive experiences with every vet, vet tech and front end staff. Timmy had several health issues when he was adopted. He is now healthy, happy and we both look forward to checkup appointment’s!

Before we got our puppy in October we did a lot of research in order to find the absolute best possible vet in Vancouver. This research lead us to choose Point Grey Veterinary Hospital. I simply can't say enough great things about them! Every appointment we have had with them has been amazing. They are knowledgeable, professional and friendly. As a first time dog owner I especially appreciate all the guidance and advice they have provided to us to ensure that Humphrey has the best possible health and happiness. Since I have no prior knowledge or experience myself, I really rely on them. My dog loves his visits and is always greeted so warmly by all the staff. Anyone looking for a vet should definitely go to Point Grey Veterinary Hospital!

My wife and I are new dog parents and took our puppy, Rizzo, for vaccines and a consultation at Point Grey Veterinary Hospital today. We did not have much knowledge on care or what to look out for, and Dr. Rebecca Burke and her team took care of Rizzo incredibly well. We were greeted by the amazing staff and front desk immediately and made us feel very comfortable. Dr. Burke spent a lot of time with Rizzo just to make him comfortable before he got out of his kennel. We really appreciated her patience and sharing knowledge with us. Most importantly, she was so gentle in giving vaccination to Rizzo. I would HIGHLY recommend going to this clinic and even if I didn’t live so close, would travel just to come back. Very happy new dog parents! Thank you team!

Visited for the first time yesterday and I've been very pleased with the level of care and professionality of all employees I've interacted with. From Violet at the front desk, to Maria assisting the veterinarian and Dr. Castro herself, all exhibited an extremely high level of skill at what they do. It's evident that they genuinely care for animals and I felt totally safe having my puppy in their care. Will be returning here for all my veterinary needs.

Hands down the best veterinary service in this whole part of Vancouver. If they're at all in reasonable travel distance to you, then you should take your pets here.I'm always impressed with the service and loving care they provide, and I usually leave feeling surprised at how reasonable the bill was.Boris approves.

My little Bandit is so scared and on guard" with a hand approaching