Capital Mitsubishi

A true, fun and reliable customer service experience with incredible convenience. The Service Department always looks at ways of saving you money showing that they care about their customers and the environment with second hand parts. Their vehicles are intuitive and practical.

From my experience, felt poor vehicle service in this provider . No proper communication with the customer and very slow process .Did Not finish service in time unfortunately.I will recommend their vehicle sale service but never recommend the vehicle service section.

The staff are friendly and knowledgeable, there is a large comfortable waiting room with free beverages while one is waiting.

Had my car get both break lines replaced. Turned out it was a recall. Told by another dealer (this dealer is only 2 buildings away from Mitsubishi) that it only should have costed a third of what I was charged. Was the most expensive they have ever seen.

had to bring a 2014 lancer in twice, going to be the third time now and already costed over $1100, nothing related to the problem was fixed. don't bother going for repairs because you'll get charged for random work that doesn't need to be done and still come out with the same problem. extremely disappointing service.

The service department is absolutely terrible. It is the worst car dealership service department that I have ever dealt with. Do not trust them to do work that is outside of warranty maintenance. Rip off artists that take advantage of the fact they are the only Mitsubishi dealership in town.

I brought my vehicle in for maintenance about a month ago and asked to have a squealing belt looked at. The service advisor called and told me that the alternator belt would need to be replaced which I expected. I got a call when the service was complete and was told the belt had been replaced and everything was fine. When I picked up the vehicle , the squealing was still there. I called the service department back and mentioned the issue and they told me to bring it in and they would inspect it. I was told everything was working fine but it was the belt itself that was squealing and they would need to replace it with an OEM part since they used an aftermarket belt. I was never given the choice to go with the OEM belt during the original service. I was told to give it a few days for the belt to possibly break in and seat itself. The squealing never went away and seems to be getting worse so I brought it back for a third time. Service advisor called and told me that I would have to buy another belt and they would do nothing to offset the price of the new belt because they couldn't go back to the supplier because there were no defects in the belt even though they agreed there was an issue with it. I was offered a discount on the labor costs but that was insulting as I had already paid to have the belt replaced.When asked why an OEM part was not used originally I was told it was because it was not in stock. During the original service I also needed another part replaced which was not in stock so my vehicle was with them for 4 days so they easily could have ordered the correct part.All I would want is to only pay the difference in the cost of the parts but no, I am told I've got to spend money to buy what should have been used in the first place.My household has purchased five vehicles from your dealership (and are incorrectly in the market to purchase 3 new vehicles) based on your wonderful sales staff who have helped me out numerous times in the past with your disappointing service department. Time and time again there are issues that could be easily avoided. I understand fully that sometimes things happen that are beyond our control so I have been very patient to this point but this is the straw that broke the camel's back.

The service side is worst than Honda and that is saying something. They don't get back to you or reply back to emails. One service advisor is the worst there. Tells you stuff is covered but in the end you got to pay for it. Her tone to you is condescending and is disrespectful. I have done the surveys telling them this and you never hear back. It was great at the beginning when they try to sell you a car and they assure me that their service is alot better than Honda. But once the deal is made, they just don't care. The sales team are great and helped out whenever but the service side is the opposite. I went from 5 star to 1 star because of the service team, especially that one service advisor.

Sales staff are great and really know there stuff. The Service advisor not so much....dont even greet you when you come in. Thought this was a one off thing but no....multiple times and same thing. If the service dept (advisor) was better and actually spoke, went over the work and at least greet you this dealership would be an easy 5 stars. It’s all bad enough that your car is in the shop but to not even be friendly come on.

My son bought his first new car here today and I would recommend to anyone. Friendly service and customer satisfaction are at the top of the list here. Will be my next car purchase for sure. Thanks Mitsubishi for making his first big purchase such a pleasure.