Dairy Queen Grill & Chill
201 Reviews
$$$
- Thursday10 AM–10 PM
- Friday10 AM–10 PM
- Saturday10 AM–10 PM
- Sunday10 AM–10 PM
- Monday10 AM–10 PM
- Tuesday10 AM–10 PM
- Wednesday10 AM–10 PM
About the Business
DQ Food and Treat in Kelowna, BC, 400 - 1756 Pier Mac Way | DairyQueen.com | Find a DQ Food and Treat at 400 - 1756 Pier Mac Way in Kelowna, BC. Enjoy ice cream, burgers, & fast food convenience near you.
Contacts
Call Us
+17787537077
1756 Pier Mac Way #400, Kelowna, BC V1V 3E7
Hours
- Thursday10 AM–10 PM
- Friday10 AM–10 PM
- Saturday10 AM–10 PM
- Sunday10 AM–10 PM
- Monday10 AM–10 PM
- Tuesday10 AM–10 PM
- Wednesday10 AM–10 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Wi-Fi
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Lunch
- Dinner
- Dessert
- Seating
- Good for kids
- Washroom
- Casual
- Family-friendly
- Groups
- Coffee
- High chairs
- Outdoor seating
- Late-night food
- Kids' menu
- Gender-neutral washroom
- Drive-through
Recommended Reviews
Alexis Moore
21.08.2023
Dairy Queen Grill & Chill
I came around 1pm and there were 2 workers here, so they were very busy but they kept their smiles on and were very nice. However, there could be some improvements. I ordered the pretzels, a snack wrap and a blizzard and I got the blizzard straight away. I ended up having to eat it first because with how busy it was (which it wasn't very busy at all, just maybe too much for only 2 staff members) it took 15 minutes for my other food to be ready. The worker dropped the pretzels so he made new ones which i appreciate. The wrap was about half the size it usually is and wrapped in a way that made everything spill out the sides. Still, everything tasted good and I know the staff are doing their best. I understand what it's like to work in customer service. I think extra staff at the busier times and maybe better training on how to make the food would be good to improve this location. Aside from that, the washroom was very clean and well kept which was great.
Len Brill
21.08.2023
Dairy Queen Grill & Chill
I'm 52. I grew up in a time when Dairy Queen was a completely different company than DQ" has become today. They rebranded. The food is not as delicious as it once was. It's overpriced for the quality.The old uniforms were nostalgic and fun.The biggest loss of quality is their ice-cream treats. It's over!!!! Too much air and ice crystals. Dq ice-cream is now on par with McDonald's. My parents also agree Dairy Queen of yesterday is GONE."Dq" is now overpriced
Kevin Byrtch
19.08.2023
Dairy Queen Grill & Chill
We came to Dairy Queen tonight ordered four blizzards which they never flipped one, so we said they never did it. They didn’t follow through with their own protocol and give a free one for next time. They lady at the window was very rude when we asked
Jay Brisson
01.08.2023
Dairy Queen Grill & Chill
Great if you want the melted ice cream to spill all over your car while driving home because they are too cheap to give any covers for the overpriced and half melted blizzards
Susy Beaulieu
24.07.2023
Dairy Queen Grill & Chill
Worst experience ever!Number ones had no bacon no fries.Waited for ten minutes for our food!Garbage service!!I called to ask them to make it right!They wouldn’t even make my 3 burgers right!!! Never recommend this dq!
Cameron W
21.07.2023
Dairy Queen Grill & Chill
Eating my lunch here now. Good fresh food, very clean. Lots of seating. Good job Darshan and the chef back there too
R Crisostomo
21.07.2023
Dairy Queen Grill & Chill
Best DQ service I had. Honest & customer- focused staff. Maybe it’s the owner & management?
Wayne Higham
21.07.2023
Dairy Queen Grill & Chill
I always thought the only fix for a bad day was an unhealthy amount of ice cream to drowned the pain in diabetes. Turns out exceptional customer service is just as effective in brightening your day.I need to apologize because I forgot his name, the assistant manager here, I believe it was Isaiah? (Will update accordingly) this man needs to be running this place by the time I come back.I walked up to the counter broken hearted and beaten by a rough day and when he asked how it was going, I thought for moment and said “awful, that’s why I’m here.” He smiled and said that I’ve come to the right place and he couldn’t have been more correct! I placed my usual order and thought to myself “I need more”. Now, the custom order I was about to place, I’ve tried to place in the past to no avail, employees “weren’t allowed”. Now, I was never asking for mountains to be moved, just a little combination of two magical items…let’s call it, The Split-Fection. Isaiah smiled and said, “yeah man, I can do that….what if we add (secret step)” and had to take pause, not only did he not hesitate to create this delicious custom order but he even thought of a way to make it better! This right here, this is true customer service.Within a minute, my order was ready to go and I happily sunk into a seat ready to wash away my sadness. But I realized, this simple interaction with such an outstanding employee already made me feel better and the ice cream, as amazing as it was, was no longer needed to make me smile…but I ate every bite regardless because it was pure art!So DQ, you keep this man or board and see that he’s well looked after, he’s a dying breed of people that still care about their job and knows what to actually offer the customer for a truly good experience.
Kim Smith
20.07.2023
Dairy Queen Grill & Chill
The food here is always fresh (for fast food anyway) and the staff is super friendly. Drive-thru times are pretty reasonable too.
Amanda Morazain
19.07.2023
Dairy Queen Grill & Chill
My daughter was eating in the dark after picking up drive-through tonight and didn't realize until half way through that her chicken sandwich was raw in the middle. They exchanged her meal but she still ate half a raw chicken sandwich.
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1756 Pier Mac Way #400, Kelowna, BC V1V 3E7
Dairy Queen Grill & Chill