Clear Medical Imaging

I have been going to this clinic for years and always had good experiences. This summer, I had health concerns come up that required a lot of imaging and repeat ultrasounds. September, October, and December. They have always given you a patient access portal after your exam so that when your doctor does a phone follow up, you can see what they're talking about. Not anymore! You have to PAY a third party APP to have monthly or yearly access to your records. You have to give them your CONSENT to get YOUR medical images. No other option if you want to have access.Why the change? Well, they were bought out by Clear Medical imaging? Think that's the name of the new company. This among other changes have been very disappointing. Longer waits, last minute cancelations leading to even longer wait times. Was given a number to call to talk to a supervisor. Left message. They never called back.Clear Medical Imaging, or whoever owns it now, DO BETTER!Your patients deserve a higher standard of care than the corporate medical model you're using. Inform them of changes so that they can book elsewhere if need be, don't hoodwinked them. (My appointment was booked through CMR, phone and sinage still says cmr, this Google description still says cmr. But when I questioned the new policy, they said they were bought out back in April.... if that was the case, why was I given free access the previous two visits?)***** Worth noting that the technicians were GREAT. My complaints are completely based on the sketchy changes they're making and the sneaky way they are doing them, and the utter lack of customer service from the parent company*****

Very unsettling how a medical clinic can forget to send an ultrasound to my family doctor. It's been since January 10th and several weeks later I finally called my Doctor to see why I haven't heard anything. Turns out they just forgot" to send it."

I really think it's unethical to have to pay to drop someone one off at your clinic in LA salle. To drive in and drop off and leave 2 dollars and then the same to come back later to pick the person up is uncalled forAre you really that hard up for money?wow

The staff I interacted with was horrible. The woman at the desk was arrogant and uninterested and the ultrasound tech was annoyed or angry and therefore very unfriendly. I will never come back here and be treated like garbage because of unprofessional staff

Went for an x-ray. No appointment necessary. Walked in, with my requisition, finished in 5 minutes. Couldn't believe how efficient they were.

When bringing my elderly grandmother in for a walk-in X-ray it would have been very helpful to know that the department closes for half an hour from 12:30-1:00pm. Understandably for lunch for the staff, but it is not listed on their hours and would be helpful information to have to plan accordingly.We showed up at 12:07 and were told that we couldn’t be seen until 1pm. It is very hard to transfer her we opted to wait it out. An update to the hours here wouldn’t take much and would help avoid frustrating situations like these.There were at least 2 other people who came in for an X-ray during this time only to be turned away.

Not at all happy with the experience at Clear Medical Imaging, Lasalle.Nobody mentioned about the $2 dollar parking fee over the call, I specially booked appointment in the morning at 8am so I could resume my normal work day and since I didn’t have $2 coin (also they don’t have the pay with visa option set up) so had to wait till the doctor’s office opens at 8.30 and they gave me change to use at the exit. This caused a significant delay for me to get back to my work on time.Overall, not a great experience.

The woman who both works at the front desk and answers the phone is so rude. I would almost say she ruined my first ultrasound experience, I can only imagine how the people that have to work with her every day must feel...their faces when talking to her say it all-what a horrid woman.I can honestly say, I have not been treated like this by and other Canadian customer service employee.This rating does not apply to the techs or manager-they all seem to be wonderful so far(***** stars)Came in today (10/2022) woman at the front desk was pleasant! I doubt it was the same person but rating updated to reflect the positive experience.

What a great experience from beginning to end. I was booked an appointment within minutes of leaving my Drs. Office, than they returned my call to reschedule within hours, so pleasant and understanding. When I arrived there I was seen right away and the tech doing my ultrasound was FANTASTIC, the best I've had.

Clearly they haven't listened to any feedback because the customer service is horrendous. So much so, that I started the whole process over again to get referred to a different x-ray clinic.Too complacent with customer concerns. Do better!