Lowe's Home Improvement

I would like to say thank you to the great work of the Manager Fabian. This gentleman knows what customer service is. He is excellent! We had issues with one of their salesperson . Fabian provided support, a smile and solutions. Thank you Fabian! Five stars for Fabian but 4 to the store because of the other salesperson.

I went this branch to buy a wheelbarrow and after one 30 minutes sending all around the store, i couldn't find and even no one came to help me. they promised me to make it ready for picking up by next day at 7:30 am.I called the them in the morning and they confirmed it is ready fir pick up. When I got there the guy looked around and said it's not hee yet I asked to speak with supervisor and shared the issue and told him that I have 2 worker on jobs items that are waiting for the wheelbarrow to work. He offered me we will make it ready for you and deliver it to your place for free tomorrow!!!!". It seems he did not have sufficient sense of working with contractors. I needed that day not another day. I highly recommend everyone if you are in rush to buy something do not go there."

I've had nightmare with deliveries and how they approach fixing THEIR mistake BUT Instore shopping is awesome and I find usually cheaper then home depot... quality stuff and staff... As an ex master contractor you will see me crawling up and down the rows with my service dog hanging from my neck... Love the staff and the way they will stop what they're doing and help you until you are satisfied... 10 star rating

Fairly good service during prime day hours that seems to fade a bit during the evening, but HD is no different. Price matching always gets a star in my books and overall staff are friendly and ready to help.

Bought an EGO lawn mower online, six in stock, to be picked up from Orleans location. Writing says could take 24 hours, no problem I think to myself. Wait 2 days, nothing. Call, waste 20 minutes on the phone to be told they contacted Orleans location and order was delayed; someone will contact me about my order today. That didn't happen. Total of 4 days later, I get an e-mail saying my order was cancelled because of no stock, credit card to be refunded in 3-5 days... Tried to call Orleans location back to see if there are other options (like wait for stock and them to honor the sale price), select department, phone rings endlessly. Tried again, same thing. You do realize it's this sort of thing that'll make me never shop at Lowe's again, right?

Came in to buy flowers and look for tools. Went to customer service and asked what might be good to get etc. we were having a casual conversation with the representative and Emily came out asking the representative if she needed to go on break because we weren’t solely talking about Lowe’s business. This representative I was talking to was nothing but helpful however Emily made me feel extremely awkward and not valued whatsoever.

I went to Lowe's this morning to buy a curtain rod and a toilet seat. Waited at the help desk in the back of the store for 10 minutes was not an employee insight to help me. Then I walked down the hall a bit looking for someone to help me then seen an employee at the end of one of the isles and shouted to him do you work here and he yelled back yes I work here and continued stocking the shelf. I was never so insulted as a customer in my life. I have been to Lowe's before and had a hard time finding someone to help me that time to. I will never shop at Lowe's as long as I'm alive. Terrible customer service and so hard to find things in the store. Goodbye Lowe's.....

Drove a good distance to find they shut down the outdoor garden dept, Okay the air quality is not so good but the least you could do is shut down the cash registers outside so that at least we can still go shop if we want too, ((entering form the main doors)) The gardening items can then be brought through the store to the main cashiers. This is going to go on for a week. Dissapointed alright!!

Just want to the garden centre and was approached by a young man named Joey, he asked us what we were looking for and helped us get what we wanted, got a cart for us and made awesome suggestions. Way to go Joey! So helpful and friendly

We tried to buy a custom kitchen and countertop for $23K from this store. We had a very good experience with Al, the kitchen designer. He was very patient, helpful and professional, I sincerely thank him very much.The problem is here though!When we went to pay at the front!We tried to do the finance. The cashiers and managers had no idea how to do that. They worked on my cellphone for an hour. At the end they made a mistake in processing, and my payment suspended.I had to return the next day to get my money back!They waisted my time and just smiled at me!Although we liked the design very much but unfortunately we decided not to buy from this store, cause of being very disorganized and chaotic. Frankly I couldn't trust them.If they can't do a simple money processing how they can handle a complicated project like a kitchen reno!I wonder how it is possible?We had the best experience with the designer and the worst experience at the front and management in the same store!