Rogers

I went there to get get a different sim and activate it and set up my Apple Watch after receiving the wrong sim by mail. I met Olivia who took care of all my concerns one by one and set up my phone, my watch and some errors on my account. I am more than impressed how professional and friendly Olivia was, I wish all companies have people like her. Thank you sooo much, I am really glad I moved to Rogers and I highly recommend Hay’s Blvd branch in specific

I lost my phone on airplane heading to France and when I came back I was so blessed and grateful to have dealt with the Manager Olivia at this location. She made the entire experience not so cumbersome and very seamless. She also managed to review my existing account, upgrade my phone, syncronize my existing phone data to my new one and also save me on my monthly fees as compared to my previous plan. Wow, I was very impressed and very grateful.

Very friendly staff! My mom and I were lucky to be helped by Alex. They were very patient and helped us with all of our needs. They were also extremely insightful! Definitely the best customer experience I’ve had with Rogers.

Since this store is near to my house and we have a family plan, I have to visit this store quiet often. Sad to say, the store has a very negative vibe. The employees are very rude and never have any intentions to help you or even listen to you.Real disappointment!!!Wish rogers does something about it !

Worst customer service. I had to drive to a different store 10 mins away because they didn't seem to get the news that Maximum number of people in store/ physical distancing requirements are no longer in effect in Ontario.Also even though i showed up 30 mins before the store close, I was refused service. Please avoid this store.

I'd say it's the worst customer experience I've ever had. Staff are pretty rude. They never use please. When I express my dissatisfaction, they reply that you can leave. I went to buy a sim card for my son's smartwatch. Information on the subject is limited. Moreover, instead of consulting their supervisor about a matter they do not know, the employees simply say that they do not know about it. What they say they don't know is also very basic: Is it possible to make calls with this card? I'll get the card from Bell instead of Rogers or Fido. I am a good and loyal customer of Rogers. This is a big disappointment for me. I will never go there again.

Just a waste of time, understaffed and kept us waiting a while before asking us to go to another branch. Poor customer service

The Rogers North Oakville store close to my house. On March 28, 2023 i went to change my phone to a new one. I got iPhone - it was my first iPhone. Until now I use to have a Samsung. The salesperson - Mario very clearly explained me all details of new system. I want to acknowledge Mario's professionalism and express my gratitude to Mario for his patience and attention to all my questions. I am very satisfied with Roger's service. Thank you!

I was sent to this store due to it having the Android I needed and allowing me to return the phone I had. The store was quite a hike, but well worth the drive! I had the pleasure of dealing with one of the store's managers, Jessie. Without hesitation, as a long time Rogers customer, this was the best service I've received; in fact, this was probably the finest retail experience I've ever encountered! I know I was frustrating to deal with, as my visit required much attention and was time consuming. Jessie was kind, patient, and had exceptional product knowledge. In addition, he ensured I receive the best possible pricing on my plan, which was much appreciated. Although not the closest store for me, I would have no hesitation to drive to Oakville for my Rogers needs. Thanks for the outstanding customer service, Jessie :)Cheers, Greg