Better Business Bureau serving Mainland BC

Very negative and unsatisfying experience. I wonder why the BBB exists, they’re not able to determine wether statements made by either side are true or false, they’re not able to make decisions related to evidence submitted, and they’re not able to direct the communication in the direction for a resolution. All they can do is exchange information between the consumer and the company. I thought they were in place to represent the consumer involved in a negative retail experience, but after going through the process I find out that this is not the case. I was subjected to having my character and good name attacked with false and unfounded accusations by the company I was complaining about. I will never use the BBB in the future, what a waste of my time and energy.

For consumers: JUST WASTE OF TIMEFor hard working small family businesses: Defaming & asking $500 annual fee. Yelp & Google never ask money from business owners. Hundreds of real customers real reviews on Google & Yelp lead to the fair ratings for the hard working family businesses. Not replying to ONE mentaly unstable customer's complaint, made our family business have a low rating.BBB start PAID ADVERTISMENT on GOOGLE defaming our family business. Our BB low rating is on first page of GOOGLE now. We warned BBB defaming lawsuit unless they STOP PAID ADVERTISEMENT SHOWING MY FAMILY BUSINESS NAME.

I recently reached out to the BBB for help and support with a fraud situation that had negatively impacted my credit score. Unfortunately

No matter how many complaints you send in to BBB, they absolutely will not help resolve anything for you. They'd sooner turn a blind eye to you losing money to someone or a business than they would lift a finger to do anything even remotely helpful.Getting harassed by collections? Want to stop their endless phone calls to you? They'll sleep on that, too.The BBB is a complete waste of your time. Don't bother with them.

I completely agree all these 1 star reviews. BBB is a scam on consumers & defames businesses who don't pay annual fee. Why this org still exist 2023 ?Copied & paste from V.Candy 1 star rweview below. 100% agree!Wolves in sheep clothing. Give us money or we will ruin you! Absolete website that does not benefit customers nor businesses. Lies

As a new business owner my goal was to establish credability with the marketplace. After about a year of operating with posative google business reviews BBB approached me. I wasn't sure what to expect from the accreditation of BBB, but i knew that using the logo would bring credability to my business. After being vetted thouroughly by the BBB and paying the required dues i was set up on their website. BBB has provided more business leads then any other advertising method I have tried since starting my new business. All the leads i receive are high quality serious customers not price fishers. Very pleased with the services provided by BBB.

Zero Stars. Read the reviews, they are 100% accurate. The BBB does nothing to benefit or protect the consumer or contractor.They did nothing for my business. They were constantly pestering me, and relentlessly trying to sell me expensive advertising campaigns.They only attracted internet scammers, and weak leads to my phone and email.Absolute garbage. It's basically a very expensive con game. Don't play it.

Very disappointing. Not sure what this company even does if it gives companies with very deceptive business practices (Waste Connections) good ratings and isn't able to facilitate any sort of satisfactory outcome in a dispute? (ie. Waste Connections.)

I recently sent a message to the Better Business Bureau in order to seek help for something that I was wrongfully put in collections for. It is now removed from both Equifax and Trans Union and it took less than a month to get it done ,super helpful!! I understand some people expect more from them but they are not lawyers. If you don’t have the proper proof and information, they can’t work a miracle but I can say they will do whatever they can to the best of their ability to help and rectify the situation with the information you provide ! Thank you for the help.