ALDO Accessories

Poor customer service, staff was busy in dance rather then to help us. Two of the girls were dancing and one of guy help us and went for finding shoe and after ten minutes he came with pair of shoes and then missing. Even he did not ask is it fit or not.

This store always carries surprisingly unique handbags and shoes. It can be pricy but it's worth the cost.

Asked to try on a shoe, size nine. They didn’t have any. Asked to try on a similar style in size 9 so i can order online. Took more than 20 minutes to find ONE SHOE in size 9 between 5 sales associates. Disappointed.

expensive place... they put sale on wrong time... when back to school everything is no sale...

Poor customer service. I was returning an item last night and had to wait for the manager to serve me because no one knew how to process a refund. They had recently hired some new staff who hadn't been trained in this procedure and the only other person, the cashier was out of the store on a washroom break. Initially, I was asked by the new employee to come back the next day but I refused because I thought that was a ridiculous request. The manager was asking for my personal information but could not hear me properly, so I raised by voice. She admonished me for speaking too loudly, which I found to be rude. Overall my experience was not pleasant or impressive. What a difference from my first visit to the store. I believe a business ought to hire people with the technical and customer service skills to ensure excellent customer service. It is a competitive environment in retail and a business cannot afford to lose customers or acquire a bad reputation. This is an example of Capitalism at its best. I'll be shopping elsewhere.

Ordered a messenger bag online and got it delivered to to the store. They had sent the wrong colour of the same bag. The store said that they don't have the colour I want even though it's available on the website. So I chatted with a customer agent online and ordered the bag again with their help. After UPS delivered the bag to the store, it took 3 days for it to be ready for pickup! After all that, they had sent a bag with a similar colour combination, but not the bag I wanted. Pretty dissapointed in ALDO.

I found the girls working there disinterested in helping me. When they did, every single shoe I asked for in my size (which is a 7), they didn't have it. 6 shoes I picked out and not one of them they had in my size. Like what kind of shoe store doesn't have stock? Might as well just be an online store.

Poor customer service. Was told the employee at the cash did not know how" to apply my SPC discount

Good prices and a nice selection of shoes. Staff often tries very hard to oversell other items, such as wipes, cleaners, etc, when purchasing shoes. After numerous visits and encounters with different sales rep, its very obvious that they have been coached to tact on these items, even after customers say they are not interest. People not being interested in a product does not mean they need to be taught on what the item does. Also, each sales rep tries very hard to get customer emails (and having worked in retail I understand why) but after explicitly saying I am not interested without fail they will claim their goal is to reduce their paper usage for the environment...right before providing a large plastic bag. I'm sure many customers feel the same way. I don't think this is a sales rep problem, I strongly believe they were coached to act in this manor as many conduct thenselves in the same way.

Great service and shoes, but I’m dinging the rating one point - the cashier asked if I wanted an email receipt. They assured me I wouldn’t get any spam email if I gave them my email address. Sure enough, I get some spam hours later.