Pool Mates Pool & Hot Tub Inc.

Great store with lots of supplies, they also test water on the spot. If your looking for guidance and answered questions look somewhere else, after they test your water they will recommend the stuff you need and it ends there, if you ask for some help you might get the same answer I received, read the instructions or there are instructions on the back. Customer service is less then 1 star, 2 stars for the over all store and supply.

I am extremely satisfied with the service at this location. They know everything there is to know about pools and are very reasonably priced. They do water testing on the spot, chlorine refills, and pump repair to name a few. I have been coming here for 3 years now, and I have to give a shout-out to MARTIN he may single handedly the reason I come here ! This guy is a wizard !

The most unprofessional ignorant staff I have ever dealt with. The owner basically yelled go somewhere else when I was upset with the attitude over the phone from one of the staff. Booked a pool opening and they never showed and then told me they're very busy but will try to come when they can. Had them come for a few minutes about twice after that and still the pool wasn't fully opened so had family help to do it They don't keep any record of anything on file and most of the staff I've dealt with are young and not very knowledgeable. I will never deal with them again and do not recommend.

Terrific service. They are thorough, and knowledgeable, and very helpful in answering questions and fixing all things related to our pool. They are also excellent and prompt communicators. Reasonably priced too. It's been a pleasure working with them. Highly recommend them, no hesitation.

LOVE THIS PLACE. Knowledgeable people.Very Friendly. And lots of parts.HIGHLY RECOMMEND.

I can’t say enough about how much we appreciate Pool Mates. When we first moved in to our new home with a pool, Graham came by and took the time to show us how everything worked and answered all of the questions we had. He is extremely knowledgeable and to this day, I can ask him a specific question over the phone about our pool and he’ll know what we’re talking about! As new pool owners, we feel extremely confident leaving our pool care in the hands of Pool Mates.This weekend, Pool Mates came to open the pool and while they were opening the pool, they must have noticed our soiled patio cushions (we took them out the day before for the season and realized some raccoons got to them). They took the time to power wash them and give them a good clean. So considerate and always going above and beyond. We always recco pool mates for this reason and will continue doing so!

They helped me locate a repair person for my pool. Fantastic service. During the lockdown you could park and take out chlorine jugs and an employee would take them from you by your car and refill them.No appointments necessary.

Matt and his team have been a blessing! If the less experienced guys don’t have an answer to my question they will inquire and get back to me promptly. Always pleasant and polite. Great job!

Friendly, experienced and honest. Great pool supply and service place.