Westland Insurance

I always go here for my auto insurance, everytime I transact business its always fast and easy. They will also give you tips to save insurance costs. They will also find the best insurance setup for your needs. Very friendly staff, been coming here for the past ten years.Highly recommended autopac broker!

I recently visited Westland Insurance in Garden City Square and unfortunately had a very unpleasant experience. The staff were consistently unhelpful and seemed disinterested in assisting me with my insurance needs. Despite my attempts to ask questions and clarify my coverage, they were rude and dismissive, which left me feeling frustrated and dissatisfied with the service. This was never my experience prior to the change to Westland".Overall

Being aboriginal with status which makes me exempt for registering a new vehicle. I had all proper documents and was denied service, I don’t want to point the R word. But just down the street at the other auto pac agency, apparently my documents were adequate no questions asked. If I remembered the name of the lady who gave me this feeling why are you even in here.. I’d happily put her name on this review. This is the second time with auto pac agencies, my second new truck where there’s some sorta discrimination against this.

Ravneet is very soft spoken and helpful. She provided us best service. Best customer service.

Just recieved great service from Sara, we were registering our new vehicle and she thought to ask and a vehicle we had sold 2 years ago, turns out we had been paying storage on it unnecessarily - she got the charges reversed! Westland is great!

Went there today, the staff at front was giving very scary faces like they didn’t want anybody to come there. It’s been 7th time visiting there and everytime they told me to bring the different documents. They were very very very rude to me and my friend. They also told us to go to other autopac. If we had to go somewhere else than why they were sitting there and giving services for autopac. Atleast they should know how behave with people. One man sitting beside the lady didn’t know anything. When we ask him, he said “ask her”. Is this their service? Very very very very veryyyyy annoying.

Not good. Wrong information was provided. I had completed my class 5-I stage and was told that the new class 5F license will be delivered once the old one is expired whereas i went to another autopac and they requested for a class 5F license from mpi and it came in the mail.

Poor customer service!!! Maybe it’s time for them to hire new ones or maayybee it’s time for the company itself to step up. Been there 2x, staff weren’t great. They were not smiling, when you talk to them they’ll response to you as if they were almost a robot (just poker face). The first time I walked in, the lady who assisted me that day was kind of doubting to call me to approach her on her desk. That felt like unwelcoming vibe for me but I didn’t mind it (maybe because they were just tired). I was lacking 2 docs so I had to come back again. The second time I came in, I walk towards this lady’s desk (not the same person), is telling me I had to come back again because she needs 2 docs of the same address (which I do really have) and still insisting that my docs are not valid. She then asked me what is my address and I told her the incorrect building number but same street address I just moved so I still couldn’t memorize everything and that’s the reason why my bank statement is still in my previous address because I had to wait for the next billing to reflect the current address. And she just immediately rejected me without asking me why or what happened. It’s unhelpful in a way. I didn’t argue with her anymore. I just said “okay. Thank you” and left. She’s just not friendly at all. I don’t know if she’s being a racist or what. Her voice kind of telling me she’s not happy to serve at that moment. I then decided to try to the nearest Insurance company, and found out there that my docs were fine and they accepted it. I hope that these 2 lady/staffs are still doing fine and know those kind of small details because it helps.

Came here a few times, always very courteous and welcoming service and are patients toward newcomers. Thank you very much for everything!

Knowledgeable, polite and quick service! Smells like the subway next door!