Pinecrest-Queensway Community Health Centre

I have received excellent medical from Dr Robyn Mossman. Dr Mossman takes the time to explain medical conditions and treatment options. I am grateful to have had her as my Dr. It is unfortunate that she will no longer be apart of the PQ team.

The pine crest queens way Actt team, is a disorganized mess, don’t respect boundaries, disrespectful in your own house, if they visit. Don’t give apologies, treat if your mad, and cursing as not good for the workplace, when people swear all the time at work. Treat you like your 5 years old.

I had a very bad experience with the infant hearing program. Your baby needs to be SOUND ASLEEP and CALM for this test. So there is a room beside receptionist to calm your baby down and there was an old lady in a wheel chair that was talking to the receptionist but talking extreamly loud that every time i got my baby asleep and calmed down she would wake her up and i know the receptionist was just being nice.. but she needs to do her job and assure that people arent screaming beside the room that needs to be quiet to get babies to calm down. She was litteraly intertaning the old lady who was screaming about absolutly nothing important like a video of her cat or how her day was going. This is super unprofessional and careless on the receptionist part.. we were there for an hour trying to calm our baby down and had no luck thanks to that situation we decided we wont be back!

Dr. MIESHA ROBERTS- It really helped me with all my related problems. Thank you.Ibrahim Kaplan

Lactation consultant, Cindy, was incredibly knowledgeable and reassuring. Very welcoming and supportive. Also took my infant for a hearing test here. Thankful for these resources in our community.

Medical clinic staff are verging on normal. High praise in completely batcrap-insane Ottawa.Community Centre though is another story. The answering machine runs on forever. Finally reach the rude receptionist who seems angry that the world is not as progressive as she would like.

Took our newborn for a hearing test. Very good COVID screening and restrictions considering you're bringing in an infant. I find that's been lacking at our our medical appointments so I appreciated that. Very friendly, sweet staff as well.

I have been going to this clinic for over 10 year sand slowly the service has gotten horrible. My family has had cancelled appointments constantly for weeks now. There are no doctors for clients. Medical concerns are going untreated because this clinic has been firing every physician they have. I would stay very far away from this clinic, go somewhere else for a family doctor.

Have just begun to access the Ontario Early Years programming and am so grateful for the free lactation consultant help and toy lending library. My son is 9 weeks old now so pretty soon we will start to attend play groups as well. The staff have all been so kind and helpful. A very safe space to go to during the vulnerable time after having a baby!

Once again, not treated very seriously, when I had a suicide attempt electrocuting myself on the lrt, and it didn’t work, went to hospital and I was supposed to hear from the physiatrist in the hospital, I didn’t hear from him. Got dismissed from the hospital and went home, got a call from a worker, who didn’t make me feel any better, made me feel worse. I tried to call on call only to get dismissed both times. The Actt team doesn’t treat people with mental health poorly, if the so called client had a suicide attempt. Mental health is treated poorly, across the city, and I’m not surprised it’s bad here. Beds are at full capacity, you go to hospital you get a partial med adjustment and you go home. Pq Actt needs to smarten up.