HSBC Bank

Though the bank system itself is weird, Michelle’s great attitude is so impressive.

Cosette Shiu was so kind, patient and helpful to my elderly father. She truly went over and above to help my father with his bank account in Hong Kong. Everytime we went there she was so welcoming and friendly. Always had a smile on her face. You could tell she really wanted to help us resolve the issue. In the end everything was fixed because of her help! Thank you again Cosette! You are a gem and asset to the company!

Very happy with my experience here. Every time I have been there are 2-3 tellers manning the counters. C.Y. has helped me multiple times and I have found her to be very professional and efficient. The one time I went in with an appointment, I was promptly attended to.

I wouldn’t do my personal banking here, but my employer uses HSBC. If you come to this bank, be prepared to wait. I visit 3-4 times per week and there is consistently a wait. sometimes upward of 30min. They’re constantly understaffed. In fact i’m waiting as a write this... 1 star because only 1/2 of the staff is friendly.Edit: wait times have improved since original post.

Worst HSBC branch in terms of teller attendance. My experience today and also a few times before is that they don't care even though there is a long line up for tellers service. I was there this morning at around 11:30 am. (Not lunch hour yet) and I was one of the 9 people queuing for teller service at that time. To my surprise, only 2 tellers were attending at that time when there were at least 5 teller posts inside the place. As a result, I had to queue for around half an hour before I could be serviced. Further to my disappointment, I saw the supervisor sitting at the back of the tellers without reacting positively to the long queue. This HSBC branch has disappointed me a few times and I vow not to go back there again even though I have to walk a few more distance to other branch.

Cash did not dispense from ATM, teller does not know what to do.

For the larger and newer location than others, this branch actually has slightly less operational hours. Premier clients though has access to the particular Premier teller, since it's usual that each client takes longer, it's actually slower than the regular line-up whenever it has more than 1 teller. Due to the amount of businesses that need access cash, bills may not available all at once, so separate trips may be required; particularly just before new years. The 2 ATMs (one on each floor) tends to alternate being out of order.

Ancient technology and terrible service!If people actually read reviews of banks, HSBC would have no customers except for the desperate.Customer service is ineffective unless you're ultra rich, extremely long waits, disorganized phone centre that send you on wild goose chases, unhelpful and rude tellers - the list goes on!Their technology is stuck in the past, causing more headache than ease when trying to deposit money. Imagine a bank that makes deposits difficult!Fées are already expensive and going UP November 2017. I can't imagine how I lasted 10 years with this nightmare of a bank. Switching was the best thing I've done.Seriously, RUN from this bank.

I wish I could have option to chose no star for this location. The employee refused to serve me by closed gate(3rd party deposit inquire) when I arrived at 4:20pm, which they have 10 more minutes for close. I do realize they have some closing tasks to follow, then do not publish you guys open until 4:30pm since you don’t. Other banks not trading customers like this as l know.

The worst service ever been seen in my life.I waited there for 45 minutes and no even one person moved. I went to the ATM to withdraw money, and it didnt have money. This branch is terrible and they have the worst service ever. Also, i noyiced theere are many bad reviews herr, but it seems nobody care for people experiences with this branch. I will post it in CBC news so they will learn how to.deal with the costumes in the futute. I am really thinking to change to another bank.