Five Star Disaster Services

Great job, got on it asap thanks Joe

Responded very quickly to our emergency.

Watch your pocket book! This company over charges for services that they don't even provide, and try to bill for repairs that either don't need to be done, or are not completed. They bill from their estimate, not from actual work done. After comparing what they did versus what they were trying to charge for, I discovered several thousand dollars in charges that were fictitious. If it is a insurance claim, do not let your insurance company pay them directly. Have the insurance company issue payment to you and then scrutinize everything... that's the only way I was able to dispute these bogus charges. There are also several things that I had to fix, after they said they had repaired it, but in fact they did not complete the job. i.e. staining wood, filling holes in the wall that they drilled, replacing electrical outlets, etc. Buyer beware.

I want to give a big Thank You to the company 5 Star Disaster Services.A while back one of my foster care homes in ontario needed some costly repairs in our downstairs bathroom.I called and the team came out that same day to give me an estimate for the repairs. The guys were awesome and after they found out about the wonderful work being done in this home for foster kids in our community, the company decided to do the work for free that same day!The team worked quickly and professionally to get the job done! This company really cares about people in our community. Again, thank you so much for the excellent work done right!

quickly took care of deceased animal under our house.

So clear back in February, I flooded my kitchen... not on purpose mind you it just happened... the guys from five star came to my house right away, and helped me out.. we got off on a little bit of a rough start cause I didn’t know anything about anything... the guys were all very professional and so kind and helpful ... they answered all my questions not just once but several times till I was able to understand what and how things went... in all I got a new kitchen carpets and flooring just like I wanted. Thank you so very much 5 Star you guys all Rock..

TLDR; owner quit part way through the job after not being upfront with us about the process.We woke up one morning to a pipe burst. Kenny from 5 Star came right out, assessed the damage and dried out the space. Kenny was fantastic and we felt like we were in great hands.A few days later both Kenny and the owner, Joe, came out. Joe planned to send in guys to pull up flooring and take out the damaged cabinets. He sent Marcus who was very helpful and let us know everything they did for the day and we'd hear more soon.The only other correspondence we got from Joe, without us having to reach out, was an email with links to vanities from Home Depot. He said to chose one in stock and they could come out the next week to install.At this point our insurance sent out an adjuster who wrote up an estimate for damages and sent us money.Having received money with a detailed list of how much we were given for each item we were told by insurance to go ahead and order supplies. Since Joe had only mentioned vanities we purchased those. My husband emailed Joe we had vanities.Joe then informed us that purchasing materials was his job and that by us purchasing them we had cut his ability to make profit.Oops! We were not familiar with this process, it seemed we made a mistake. We sent Joe all the information from insurance, he talked to our insurance agent and said we were good to move forward.We went weeks without information.I texted Joe to find out where we were going.  We had the vanities that we were told could be installed quickly and it had been several weeks without any progress.Joe had been out of town and assured me he would get his guys together when he was back. Trying to be proactive I asked about flooring and who they worked with so that we could pick floors and order. We still hadn't even discussed flooring at a month into the process. He gave me their information and the flooring was ordered that day. The flooring company didn't bill me but said they would submit their information to Joe as was typical.When my husband reached out again after another week of no information, Joe responded that since we had taken over as general contractor" by ordering materials we had cut him out of the loop and profit. He said he would send us his bill that day and wished us best luck on the project.We were astounded. We had 2 bathrooms torn apart

They took so many short cuts in fixing our house after our flood. Low grade carpet that constantly snagging, didn't finish staining wood on downstairs ceiling , didn't seal bathroom floors, didnt put plug, towel racks etc covers back and didn't screw in air conditioning pipes that just fell and almost hit my son. These are just a few of the shortcuts. Very low quality work

Professional employees that care about the job they do!