Rogers

Went in with a tech issue and was met by Ian. Not only did he solve my original issue. He got me a cheaper plan and a better phone as well. The man is the definition of Above and Beyond". Thanks again Ian!"

The Store Manager at the McKeown location was very empathetic and knowledgeable. She provided excellent Customer Service. And no she is not my daughter she is simply good at what she does. The store is in a good storefront location with lots of other stores and restaurants.

Best customer service you will receive. Excellent and knowledgeable staff and they go above and beyond!

A big thank you to Ian and Bobby at this Rogers store on McKeown. Excellent customer service. I presented them with a couple of problems that might have caused other Reps to get a little snarky. However they solved the issues with patience and a very good knowledge of how the system works. If you are thinking of purchasing a phone or other cell products/services, give this store a try. I'm sure you will be pleased.

I went in with my ready to fight, and left humbled and happy. Thank you for providing amazing, knowledgable and level headed staff.

This is my last time ever going their. The worst customer service is here

My SO and I went there around 4pm on a Tuesday. The store was locked and the ‘open’ sign was off. We thought it was closed, until someone let us in from the back.Ian, was very unhelpful. We were turned away and asked to go to Barrie to the corporate store to redeem an offer we had received from Black Friday. When asked where the corporate store was in Barrie, he said that there was no way to know which store was corporate or not… Barrie is 2.5h away from North Bay.He was unwilling to call customer support on our behalf and discouraged us from calling support ourselves.It seemed like he didn’t want to put effort into his job and wanted to leave early.

I have not actually walked into this store, but I have dealt with 1 staff member and the manager on the phone due to a previous issue with the other location.Jennifer was able to access and forward to me our contracts in a very timely manner, and then Diane took it upon herself to call me, offer to rectify the situation that was caused by a previous employee at another location, and provide us with credits that I felt we were due.I will definitely go in to this location next time we are updating or upgrading our equipment, looking for accessories, or new products.Thank you Jennifer and Diane for solving an issue caused by someone else. Makes me glad that I choose to do business with local locations, rather than just on-line.

Worst service ever. Lost my phone service for a time as they 'upgraded my account' leaving me paying more for less. Cost me a job when they caused my voicemail to be disabled. But gave me the motivation to port away from Rogers

went there to day stopping by 3 other place's to get my new phone serviced. i needed to transfer my contacts. the other 3 places did or could not help me with this. the lady there was SO help full, and i do mean helpful ,she was with me for a long time. But she got it to work!! she will remember me as she told me she has never worked on a Blackberry before. Well she has now. and i still think both him and her have magic fingers.... GREAT STAFF !!!!