Running Room

I came in thinking I wanted a specific shoe but it didn't end up working for me. Janelle was the only one working at this time and she was so helpful, providing many options for me. It was 30 minutes before closing and there were many customers but Janelle was still very attentive. Nothing but great things to say about my experience here. :)

lovely customer service! I had a defective product and Jessica(?) I believe her name is, helped me exchange it for the perfect running shoe. Not only that, I also learnt a new shoe lace tying technique. I will recommend this store to everyone. Jessica deserves a raise

Came here to get Hoka's... they didnt have my size but not an issue! Staff was very friendly and helped me place order online.. shipping was quick and is perfect size and fit! Highly reccomend :) there is indian guy working there.. was very helpful!

What a great experience! Everyone there is super friendly, knowledgable and truly want you to wear the perfect shoe for your situation. They practice strict COVID protocol, which I respect highly. They make you walk without shoes - and there is plenty of room to give it a natural good walk. You tell them what foot, back, hip issues you have and they give you two to three shoes to try on - not 5 plus. They know what most likely works for you. I was walking out that door feeling like I had slippers on and walked on a cloud. Now after walking 3 hours, I have no pain in my joints. I am incredibly happy with that purchase.

Wanting to make a purchase to a more local store and find a pair of new shoes during covid times decided to pay store a visit since it is close to where I live.I had never entered a running room before and was taken aback from my first encounter - Poor customer service w/ rude greeting, condescendingly stated that they had no shoes for my purpose providing no technical or thorough explanation and to check a different store. If the service lady was a knowledge expert, I would've expected for her to share some of that information (analysis on activities, quality of build, width size of shoe, construction etc) to someone who might be interested in making a purchase.Would not recommend this small store unfortunately - and for folks to go somewhere else who are friendlier, share knowledge and have a focus on customers.

Amazing service! The staff helped assess my husband and my feet to recommend the best shoes for us. Gave us tips and taught us what to look for when picking out running / walking shoes. Happy feet now!

My go to place for comfortable running shoes. Have purchased 4 pairs so far and everyone at this location is super nice.

Jessica W was very helpful. She demonstrated knowledge and patience with both my mother and me. She analyzed my mother's walk, bring out different shoes and ask key questions with many descriptions/adjectives to capture the best shoe. My mom would walk back and forth to assess her comfort and Jessica didn't get impatient at all! She even encourage her to take take all the time she needed with a smile! Then she had to take care of me! My experience with the Running Room has been great! Thank you so much Jessica :)

wow Leo is the best sale person we have ever met in Canada! He is a person who knows what he is doing and good at it.Thank you for providing such stress free, running guru guide for my parents running shoes

Went to RunningRoom at Marine Way Market the other day with my husband. It was the best experience we've had in a shoe store...A shoe store!!Jessica spent time, looking at the way I walk, position of my feet when I walk and helped me and my husband find the right shoes. She is very attentive and knowledgeable and taught us a new way to tie shoelaces ;) I have never in my life had such an experience buying shoes. It felt like I was buying an expensive car :))))And the only reason I'm giving it four stars is because when my husband removed the insole to check the stitching -it looks like the needle missed a small area (a centimeter or two) so the fabric did not properly get attached to the sole. Same thing with the other shoe.