Port Credit Residences

My mother-in-law lived in the Port Credit Residences too many years ago (I miss her dearly) in the nicest one bedroom suite . It had a beustiful view of a partk and a swimming pool. The facility was great, the food excellent and istaff really made the difference. I used to drop in on my walk home from the GO Station to say hello to her. She was very well taken care of there until her passing.Recently i had a reason to reach out to the Residenes to try and find hel for someone very dear to me. Unannounced I walked in one day and ended up speaking to some of the nursing staff. I left a message and before I knew it Eva Triolo (the manager) called me. She remembered my mother-in-law and generously took the time to help me find the help I was looking for.I cannot speak highly enough about the facility and satff. They are the best and i cannot thank them enough.

Our Mum recently made the difficult decision to move from her own home to a retirement residence. She looked at a number of buildings and chose the Residences at Port Credit because of the great location - walking distance to both the lake for quiet walks and the GO Station for trips into Toronto - and because of her modern suite with a balcony, laminate floors, tons of storage and bright, freshly painted walls. The decision to move was a very stressful process given COVID-19 restrictions, but the staff at Port Credit (especially Eva and Jackie) could not have been more helpful, reassuring and accommodating. Their commitment to making our mom's transition safe, comfortable and simple was really appreciated by our Mum and our family.

On behalf of Tony, my mom is having a wonderful time living at Port credit residence for the last six years, and our family agrees with all of the teriffic things written here. It was during our initial visit with Eva and Jackie (after touring several facilities) that I knew my mom felt comfortable and at ease, mainly because of the overall feeling when you walk in the door. Their professionalism, courtesy and genuine concern for the residents well-being is evident in everyone who chooses to work there. The building and her suite is exceptionally clean, well maintained and offers many available facilities, the meals prepared are delicious, plentiful and offer different choices to suit everyone. There are so many daily activities, movie nights and scheduled trips weekly to keep her as busy as she wants. Mowing that nursing staff are available, people concerned for her well-being, mentally and physically and having so mu h social interaction, gives our family piece of mind. My mom Has made many new friends, is enjoying her life, keeping active, staying healthy, having fun, and living her best life. That's all anyone wants for their loved one. I have met so many wonderful, caring people since my mom has moved into Port Credit residence, there too many to mention here. Port Credit residence gets 5 stars in every category, thank you so very much, Tony's family

Our mother lived for over six years in this most wonderful retirement home. I cannot say enough in praise of Port Credit Residences; a well run establishment.The staff at PRC are very caring and go above and beyond their job descriptions in making their residences feel at home and their families welcome. The staff became our friends; all of them from the ladies in the front office, to the reception desk, nurse practitioner, nursing staff, dining room, recreational staff and maintenance were all caring and helpful.The chefs prepare delicious, inventive meals every day. Special attention is always put forth in celebration of all calendar events.I want to give a word of thanks to Jackie and Eva who were our first contacts at PCR. We were convinced from the first meeting that we had made a good choice of retirement home for our mother. These ladies continued to be thoughtful and helpful throughout my mother’s stay.During the past few years dealing with Covid 19, strict protocols were put in place and adhered to. We all felt safe and protected.When it was time for my mother to move on to long term care recently, she was very sad to leave all her friends that she had made here. Our family can honestly say that our feelings about Port Credit Residences, as a great place to live, have not changed from the day we first visited, over six years ago. A sincere thank you to all.

My grandma lives here and I have to speak out about the food services and increased rent price. The increase does not benefit the residents in any way. In fact, important staff members are being fired and no new people are being hired to help with the amount of work that is needed.For example, last weekend, there was no head chef. The steak was inedible and many residents only ate peas and rice for dinner. The issue with the chefs started about 8 months ago. They keep being let go, or they leave, and for some unknown reason they are unable to keep stable employment at the residence. This shows a lack of concern from the head managers, or shareholders for their staff and for the people who rely on them for basic needs.The people who are currently employed there are doing what they can do with a bare bones crew. For example, it is currently the end of June and the patio still hasn’t been opened for dining. In addition to this, it seems like the housekeeping staff are also receiving pay reductions or not being properly incentivized because the floors, the bathrooms, and the kitchenettes in the residents rooms are not being thoroughly cleaned.Management, shareholders, owners. Take care of your business. This is a home. It is not acceptable to reduce staff and expect the same amount of work and quality of service to be delivered. Make wages for kitchen staff competitive. You have the money. Show some concern and respect for your elders. You are in the hospitality business at the end of the day, and this is supposed to be a 5 star location. Live up to that expectation.

I have worked at Port Credit Residences for 6 months and have enjoyed the amazing workplace environment. The management team and front line staff are very welcoming! Residents are lovely and appreciate the hard work of team members. Would highly recommend working here!

My mom called PC Residences her home for 5 years. She first came to know the Residences while she was convalescing after a fall. She liked it so much that she decided to move in permanently. The staff are like family. There are a wide variety of activities available, regular entertainment such as musicians, the food is amazing and it's very close to the downtown of Port Credit. Although COVID-19 has impacted the social activities and outings that were available to the residents, the staff have continued to do their best in providing safe opportunities for the residents to participate in the activities they enjoy so much. Our family was always welcome when we visited and we had peace of mind knowing that mom was happy and thriving in such a warm and caring environment. We would highly recommend PC Residences to anyone looking for a retirement home.

Eva was absolutely wonderful. When I contacted her about my mother she immediately made me feel heard and supported. It was a very tough time when we were having more than one issue to deal with in the family and I cannot thank Eva enough for helping me through this time. Port Credit Residences' staff truly care about their residents, their families and each other. If my mother can no longer be in her own home I can't think of a better place for her to be. I felt and still do feel, that they are there to make life as pleasant as possible for those in their care.

In November, my mom had a heart attack and the doctor advised she needed a few weeks of respite. Mom picked the Port Credit Retirement Residences as it was close to her home and church. She had visited a cousin before at PCRR and was impressed with the building's brightness and the activities. My first impression meeting Eva and Jackie, in the sales and marketing office, was their sincerity and their focus on my mom's needs. The plan was mom would stay for only 4 weeks but, 2 weeks into her stay, mom said The longer I stay here

Our father resided at the Port Credit Residences for almost 7 years and it was always a very friendly atmosphere, from the residents to the staff. The location by the lake is spectacular, great walking distance for residents to take advantage of. The facility itself was always clean and fresh. Dad always commented that the food was good"! Eva and Jackie deserve particular mention