Colonial Countertops - Kelowna

We recently renovated our main bathroom and used Colonial Countertops after deciding to go with a quartz countertop for the vanity. Their pricing was competitive and the staff were super helpful and patient during the process of deciding on the right one. I especially appreciated doing business with a knowledgeable and friendly staff in a relaxed and spacious environment. The measuring and installation was professional and prompt. Many thanks!

As a contractor, The team at Colonial is great to work with, from start to finish. Would recommend to everyone, and will continue to use them in the future for our jobs.

Never in my 65 years have I been treated so rudely and disrespectfully by any business. Here is my story: I sent my measurements in, carefully following a professional installer’s guidance for measuring. I was emailed a quote for materials. I asked for a template. I was put on a cancellation list and two weeks later someone came to my house. He did not make a template. He said he was there to take measurements to give me a quote. I said I already had a quote. He said those were not his instructions. He left with his measurements. I was then told it would take two months to get a template made. I was also told that it would be faster if I had my own installer. I would have to be present when the template was made and when the counters were picked up and sign a waiver saying Colonial would not be liable if anything went wrong. I said ok. I have my own installer. Later the very same day, they said they would not do a template unless they were installing. They sent me another quote with labour and materials. It was $1,000 more for an estimated 5 hours of work ($200 per hour in labour costs?). I asked what they charged for installation, as my installer was going to charge me $35 per hour. I asked why they were giving me conflicting information: I could get my own installer. No, they had to install if they do a template. I had been told this job could be done before Christmas. I asked for a discount for all the miscommunication and delays as it would now be the middle of January before they could come to my house to make a template. (this was mid November). I received a very shocking email in reply: “At this time I feel that it’s best if you look for a different countertop supplier. We, at Colonial Countertops, tend to shy away from jobs where clients are requesting discounts for work we haven’t even started.” My questions were totally disregarded and left unanswered. They are so defensive that they do not listen to their clients. I got mixed messages and it was so unclear as to what could be done. I was treated like a “difficult” client with a small job and they did not need my business. I am thankful that I did not order countertops from them. My counters will be installed next week for $600 less than they quoted me. And I didn’t have to wait two months. They don’t seem to value smaller orders and unfortunately, seem to be way too busy to get the job done in a timely manner. They also don’t seem to know what they can or can not do for their clients. I have read a lot of good reviews for this company and several friends and my son have been happy with them, but this was my experience.

Colonial was recommended to me by a local Kelowna resident. I spoke with a representative named Brenda who was professional, insightful, educated and offered me several solutions. She was also able to put together a competitive package in a very quick timeline. Great service, great people, excellent installation and quicker than was to be expected. I'm happy and my counters look great. I highly recommend Kelowna Colonial.

I would recommend this company. We used them for our new countertops this year. The entire process was fantastic. From quote to template to scheduling and install team. Renovating our home was tough enough on its own but these guys made the countertop process very easy. Even with a supply issue of product they did exactly what they said they would when they would and for the price quoted.Thanks for everything Colonial Kelowna !Bernie and Jen FoxColdstream

I cannot stand my island quartz. It has dull spots, it stains and scratches so easily. It's like it's made of wax! Biggest new construction mistake ever!!!! After using the recommended product from Ceaserstone's website it left etching. From day one with Colonial customer service was ZERO! I had to fight not to be charged extra for a long piece since I have a range top and not a cook top. I only needed 2 smaller pieces. I could not see the pieces I was buying. Only done through email with an x-ray type picture. The seam that I had no choice" to have is a terrible eyesore. No instructions for care other than go to Caesarstone.ca. It can't be repolished as epoxy will melt with high speed sanding... Disaster. Colonial will not back their clients nor will they make sure you're satisfied. They will only take you're money and wash their hands of you!!! Disaster. Stay away from Colonial and Caesarstone."

Great experience from start to finish! They travelled 3.5 hrs to service us at an incredibly busy time of year. I’m so happy with our new countertops!

Colonial Countertops was recommended to us by a handy man friend. We were more than pleased to work with the service people in the showroom.What really impressed us though, was the carpenter they sent to measure the template, and then install our new countertops. This guy was fantastic! Meticulously dedicated to his craft, the installer worked incredibly long and hard to make our counters look just perfect.I would recommend Colonial Countertops to anybody - no matter what budget they are working with.

What a great experience with Colonial, we coun't be happier with our new quartz countertops and exceptional service from them!From our initial contact right up to the final installation and after sales service, it has been top notch. First off, we have renovated a few times and always get multiple quotes. We knew we were going to be doing quartz countertops, so not an inexpensive job. We picked three potential suppliers: A big box store, a mid range designer countertop place (with the Costco relationship) and Colonial, the high end designer store. In theory, Colonial was going to be the most expensive (or so we thought) and the Big box store the budget" option. Well it turns out

To begin with, the woman who took the order made errors twice that I needed to correct. Then, when we scheduled the countertops to be delivered and installed, the installers did not have the sinks and indicated that there were no sinks with the order they picked up in the warehouse. My invoice clearly stated that I ordered undermount sinks with the countertops. I had to wait an additional week to have the sinks installed and pay my contractor for additional time. No apology, no attempt to make it right for the error.