Queen Elizabeth Health Complex

I went to the walk-in clinic and although they couldn't take me right away I was given an appointment a ciuenof hours later. When I returned I was taken in quite quickly and very well taken care of.

This is the worst clinic we have been to. I took my father who is 70 years old to do a medical check up (minor emergency) since he has high blood pressure and we do not have a family doctor. The nurses were EXTREMELY rude to him, rolling his eyes when my dad said he wants to show his medication to the doctor, telling him wait times are 12h so he can’t ask when his turn will be (even though we had an appointment), and refusing to tell him how many people were ahead of us. The doctor was extremely rude as well so we left without seeing the doctor.

So far I am unable to see these people since more then a month and you cannot ever get somebody on the phone when you call... If they call you... good luck with that... Terrible place that makes it clear they aint there to assist the people.

This time I went I got nice staff, the nurse saw me quickly, the doctor saw me quickly, think I got lucky on the timing. The receptionist was less than happy about the lack of an appointment but their website was confusing saying they are taking walk-ins and another page saying they aren't. I had tried calling for an appointment anyways but the directory didn't even have a to make an appointment.. dial x number" option

The emergency clinic is one of the worst I’ve ever been too. I made an appointment on Bonjour sante and there is no regards for appointment since a walk in was seen before me. The triage was ok but the wait to see the doctor was terrible and his exam lasted 1 min. I will never set foot in this emergency clinic ever again.On a positive note the family medicine clinic is great.

So terrible service omg...there is a doctor we've met 3 times. Every time she spoke only technical terms and refused to substitute them. Whenever I could not understand her, she asked me to find an translator and refused to continue the conversation on the grounds that I couldn't communicate. How can??? How can a doctor do like that?? I move to Montreal from Vancouver, my friend who works in emergency couldn't believe it when she heard about it...She told me that, at least, doctors have an obligation to let patients understand what they're saying through body language or replacement words. Anyway, so rediculous experience...

I visited this clinic on 2023-05-26 and had an unfortunate encounter with one of the nurses, whose behavior was highly unprofessional and left me feeling extremely disrespected and mistreated.During my appointment, I found the nurse to be impolite and aggressive in his demeanor. His hostility towards me was evident from the moment he learned that I had COVID-19. Instead of showing empathy or understanding, he appeared to be visibly angry and mumbled derogatory remarks about me and my illness. This kind of behavior is not only unbecoming of a healthcare professional but also highly inappropriate and disrespectful towards patients.Furthermore, the nurse's rough handling during the vital sign assessment was concerning. He exhibited a lack of care and gentleness while taking my blood pressure, oxygen levels, and temperature. I felt discomfort and unease as he forcefully handled the medical equipment. Moreover, he knocked several items on the table, which only added to my already distressing experience. When I asked him about his behavior, he responded rudely, stating, I have no problem with you

I had an appointment for a bone density scan. The admin staff were not very friendly and didn't even greet me. The first technician was fine and professional. However, the second technician, Ahmed, was very disrespectful when I had finished. I was tying my boot laces, and he was rushing me out. He even started to tell me how to carry them & put them on, as the dilapidated changing rooms were next door. I do understand the medical staff being busy & overworked, but that is no excuse for disrespect and rudeness.To note that my request was for the Royal Victoria Hospital, but I was outsourced here.

0 stars if I could, I should have trusted the reviews instead of actually wasting my time. It was my first time going to the urgent care clinic because after calling 811, that was the only available clinic for both my 11 month old and I. We've both been sick for over 2 weeks. First of all, the clinic has to be one of the oldest and dirtiest clinic I have ever stepped foot in. You have 0 privacy because they do not close any doors, whether it's the nurse or doctor. If you read the other reviews and read about a DR. who is rude and has had a case of fraud, well let me tell you that he is still practicing in the clinic and was very much rude and borderline scary. He came in and I knew who he was right away cause I had read the different horror stories about him on google and rated MD. He asked me to sit on the table and hold my son a certain way but apparently I was doing it wrong and he just grabbed my arm. I told him I wanted to see another doctor and that I was uncomfortable and he replies why? Is it cause of my skin colour?" This was beyond me

Terrible experience we had this morning at the reception. We had booked an app a day before and got a confirmation text message, when we got there, this impolite receptionist couldn’t find the app in their system and very rudely said go home and book another app for tomorrow. We waited there and finally saw the doctor because there was nobody else in the line!!!!!!!! Unbelievable how can people still keep their posts while they’re not qualified.