Medical Clinic GMF La Cigogne

So sad to have to give one star review because I have otherwise loved this clinic and have been seeing the same doctor for almost 6 years and 2 pregnancies.Today, I called as I was unable to secure a time for my son's 12 month appointment end of October on their website. Prior to them using the portail" system they now use

The best clinic, i have no complaints. Simply the best service ever. Thanks to all the stuff.

J’ai eu 2 expériences complètement différente, Dr.Carrière, est professionnelle et adorable ! Dr.Plante est plutôt le contraire, dernier rendez-vous elle m’a dit quelque chose de totalement déplacé et inapproprié pour mon garçon , j’ai pleurer dans mon auto et j’ai un gros manque de confiance dû à son jugement. J’ai dû manquer beaucoup de rendez-vous dû à l'expiration de ma carte d’assurance maladie, je la sentais extrêmement contrarié et pas professionnels à cause de ça !malheureusement, nous pouvons pas changer l’heure du rendez-vous, nous pouvons pas choisir la date, impossible de les rejoindre, toujours en retard pour les rendez-vous! je ne vous conseille pas cette clinique ! allez ailleurs pour votre bien

Great doctors and great staffs

Two of my children were followed there for a few years, and the service provided by the doctor was excellent, no complaints. Unfortunately, I have to leave a 1 star review due to their absolutely horrendous scheduling system and terrible service from the front desk. I scheduled an annual checkup for my son through their system with the doctor, as that's what the online scheduling system told us to do. A day before the appointment (the appointment was booked months in advance), we received a call that they were cancelling the appointment because apparently we booked with the wrong person, we should have booked with a nurse instead. We explained to them that we followed the instructions listed on the site, but they ignored us and blamed us for the mistake. They admitted that the website wasn't up to date, but we should have known what to do anyway.

This was the first clinic we contacted as it is affiliated with my boyfriends hospital where all his family worked or was born there. If you are looking for a clinic where there is verbal communication and ability to speak to someone, don't contact this clinic. I did not receive a phone call after submitting my questionnaire and follow-up questions to the clinic. The emails received from the clinic were unprofessional basically saying I am so early in my pregnancy that there is no rush...so come in August. I am considered a high risk pregnancy and not once did the secretary try and address my concerns. No one called me.I am English speaking and the website is only available in French, which also made me uncomfortable with the treatment I would receive through my pregnancy. I contacted another clinic and within 1 hour of sending the email request someone very pleasant contacted me with my appointment information....for July. Already the interaction I had with the other clinic far surpassed the experience I had here.

An uninsured patient is a moneycow for them. I'm only 10weeks pregnant and they already demand $2000 cash deposit for birth, which in 7 months will be covered by my medical card i'm waiting on. Otherwise they will not accept you as a patient. Pay upfront-if not, they will leave you giving birth on the streets.

The receptionist MELANIE CYR is disrespectful however doctor Caroline delisle was great

Aucune flexibilité ni compréhension du personnel face à la prise de rendez-vous. Si vous n'êtes pas disponible sur leur seul choix, vous devez renoncer à leurs services. Aucune réponse par téléphone. S'il y avait eu moins d'une étoile, j'aurais donné une note de 0.

Overall clean clinic and welcoming. Dr. Monet is really great! I had been followed by other gyno and specialist, but I came across good reviews for Dr. Monet and was able to see her for my problem. She diagnosed me correctly and my problem, after 4 years, was gone and I felt much better! She listens to her patients. I was suffering for a long time... and was so angry on what my problem was. Grateful for her help.