Arctic Fame Diamonds

Special special thank you to Nancy. She helped me with a beautiful engagement ring.It was one of the most comfortable experiences I've ever had. Very knowledgeable, understanding, competitive and punctual. So glad that she was apart of such a special moment!

We found an absolutely wonderful ring here , all diamonda.Lovely jane A helped us alot finding the best ring for my wife

EDITED/UPDATE: I was contacted by the assistant manager at the Park Royal location very promptly after. We walked through the experience and I appreciate that she was able take the initiative to follow up with staff from both locations. We were able to work out a solution for me and resolve the issue with my purchase - in which I was very impressed by her professionalism and respect for my time.I had a relatively pleasant shopping experience when I was buying a pair of earrings as a gift. However, I was not informed of the return policy (exchange only within 14 days) until after I paid; this was witnessed as I was with a friend shopping. I later went back as the earrings did not work out. The experience I had was very negative. I had purchased the original item at the Metrotown location but ended up at the Richmond Centre location due to convenience. The staff tried to punt me back to the Metrotown location and asked why I ended up at the Richmond Centre location. This was very disappointing as I didn't realize service was location specific and did not feel the staff were willing to assist me. I shared that I was not informed of the return policy and they pointed to the receipt that stated exchange only within 14 days. I felt the service I received suggested that it was acceptable for consumers to find out the policy after the fact with no ownership to the responsibility to have transparency prior to purchase. In fact, the associate blatantly said yes that is our job to share the policy but sometimes we forget"; this was also witnessed as I was with another friend. I had explained that the flaw was not with the return policy itself but the timing and how this information was communicated. I had also inquired to speak with a manager but this was initially denied as staff insisted that the policy wouldn't change despite speaking to someone. Eventually

my fiance and i had such a great experience at arctic fame at metrotown! not only did they have a lot of selection, but the staff were very friendly and helpful - ribo spent a lot of time showing us different options and her co workers julie and rosa were awesome too!

This is the best jewelry store!!! They have so much selection and all of it is great quality! This is not my first time shopping here and it definitely won’t be my last. All the staff is so nice but especially Jane A! She is so sweet and always helps me find the best pieces, she really does make finding my favourite new pieces a fun experience. I love coming here and will always continue to do so :)))

Beth at Park Royal is very knowledgeable and worked hard to give us the best deal. Great selection of diamonds and designs. The entire team was very warm and welcoming. Highly recommend this gem shop!

We had the best experience with Jane!!! We went to every single jewelry store in Metro town and this store was the best with the best prices! I had purchased earrings for my daughter and a few weeks later we decided to upgrade for a bigger set. There was absolutely no problem and it was super smooth! Jane helped us both times. She is so sweet and very patient! It took us some time to find the perfect earrings and she did not rush us at all. Best experience and we will definitely recommend this store to everyone!!! Thx, Arctic Fame!!! ❤️

Sales person Rosa helped me out. Rosa was very helpful and was able to show us some examples of what we were looking for, and we were able to find one that we loved. Rosa was knowledgeable and down-to-earth. I would repeat again

Jane is very helpful! Always a great experience going to this store. She never pushes you to buy the most expensive item and more on what suits you best! She also asks for your price point so she knows not to go over your budget. I take all my friends here when they’re looking for jewelry and ask for Jane for customer service. Overall great experience!!

Thank you Jane and Julie for making my shopping experience very easy. Both your customer service are just above and beyond. You are now a big part of my 55th birthday.