Kit and Ace

Helpful staff, though Store design, product innovation, quality, don't match the premium upcharge for garments.I don't support fast fashion, though this outlet is a vanity shop for the elite" that buy into their ethos of bettering the community with simple Post-It Notes.I welcome higher management to have a conversation as per their business model."

We always have such a wonderful experience every time we go to this Kit & Ace location. They are very welcoming and accommodating- we have young children, and they are always so friendly to our girls and don’t mind them hanging out in the store while my husband and I shop.We love the quality and style of the kit and ace clothing and have yet to be disappointed in anything we have invested in. Everything is a classic style and very soft, high quality fabric, making everything very comfortable.Gordon assisted us with getting an email copy of our receipt as soon as I realized I didn’t have my receipt once leaving the store.Although the clothing is pricey, it’s worth the investment as our kit and ace pieces are worn more than any other articles of clothing in our wardrobes. We highly recommend this brand and purchasing from this location.

Excellent Products! Extremely durable and comfortable. Had to reach out to the customer support team today and they were made the process effortless and had my problem resolved quickly. Highly recommend!

What an amazing shopping experience! The staff was really friendly and knowledgeable about product. They were quick to help find sizes, fits, colours, etc to accommodate your needs while managing other customers with grace. I love their community feel with a weekly bike ride to a local brewery!! Check it out!

To begin, I have mixed feelings writing this review and sharing my recent experiences. To be fair to both sides though, I will share my entire journey with Kit and Ace. My goal isn’t to deter people from shopping here because I do think they have great products and the majority of my experience with Kit and Ace was satisfactory. I had one bad experience with the company and they decided to not rectify my issues in a way that was acceptable for me. This has resulted in my decision to both express my disappointment and no longer support/recommend the brand.I discovered Kit and Ace a few years ago as recommended by an acquaintance when I was searching for attire options for myself and my groomsmen for my upcoming wedding. I like to try and be somewhat outside of the box, so I was looking for a more “custom” approach to our suits. Kit and Ace had just what I was looking for. I am a big Lululemon supporter and apparently the ownership/founding of Kit and Ace involves someone who used to work with Lululemon. Another reason why I initially felt confident about the brand.I bought a couple of sale items (pants and a suit jacket) to test out the comfort and quality. To fast forward, I was happy with what I was seeing, so I decided to go ahead with making the order for my wedding. I ordered 3 shirts, 3 pants, and 3 suit jackets (approximately $1650). This purchase was in the fall of 2021 which was a year prior to my wedding. Fast forward to October of 2022 when the clothing was worn for the first time. After this single day of wear, I noticed pulling and pilling of the fabric on the front and back of the shirt. The rest of the clothing was just fine. To me, a “high quality” shirt, especially at their price tag, should not be damaged after one wear. I wore the shirt one more time to a casual outing, but decided the damage to the shirt made it not something I wanted to be wearing.The next part is my mistake as I waited months to finally go to the store and address my issues with the shirt. It sat in my closet until then. This time period may be their main reason for deciding to not honour any kind of warranty/replacement/store credit. Again, from my perspective 2 instances of wearing the shirt still shouldn’t reasonably cause damage to something of “high quality”.Anyways, time for customer service. My experience at the Kit and Ace storefront in Calgary was always welcoming and pleasant. The staff were always helpful and kind when helping me with choosing clothing and trying things on. This stayed true until this past Saturday (May 20, 2023) when I took my shirt in to express my issues with the Kit and Ace staff.I went into the store and waited in line to be helped. Once I got the the front of the line, I was greeted by a staff member that listened to my concerns and offered to look for my order in their system for reference. I was soon told that my shirt did not qualify for any warranty, replacement, store credit, etc. Not satisfied with this, I requested to speak to a manager, but it turns out I was already speaking to this location’s manager. The reaction I had from this manager regarding my concerns could be described as cold and unconcerned. Usually I would hope for some empathy and understanding in a situation that I am clearly upset. Instead, the manager offered to use a fabric shaver on the shirt in an attempt to improve the damage. I accepted in the case that it might help, but it didn’t change much. I asked if there was anything else that could be offered to me and the manager said there was not. I left the store visibly disappointed.As soon as I got back to my vehicle, I decided to email the company directly in order to try and get further assistance. I received an email response today (2 days later). In order to not go on much longer, I was basically offered the same response from a different person. The only difference this time was that I was generously offered 15% off of my next purchase. At this point I can tell you that this offer felt like being kicked while I was already down.The end.

Kit and Ace has never disappointed!Since I was introduced to it, I have loved every garment I've purchased. I am quite tough on my clothes and the durability of Kit and Ace's fabrics are built to last! I am so proud to wear them.The service is undeniably my favourite part. Each time I walk into the Mount Royal store I am greeted by friendly and personable staff members. Shout out to the hiring manager for picking wonderful people to work at Kit and Ace and represent the brand. I have no issues with the people who work there!Overall, Kit and Ace Mount Royal has never lacked in terms of community events, community feel and leading with optimism. I look forward to my trips down and cannot wait for many more to come! :)

I really give this place 4.5 Stars if I could. The service and showroom are excellent however there is sometimes a shortage of fitting rooms during peak hours. Complimentary hemming is very nice and the staff are excellent to deal with. every single member of their staff seemed very knowledgeable about their product offering. They tell you about how to care for your garments at checkout.I really only would deduct that 0.5 star because the clothes are quite expensive for their materials. Though it is marketed as technical cashmere, it is usually a blend of cotton and polyester. I find the claim a tad misleading at the price point. I haven't had their garments long enough to comment on long term durability, however initial fit in cut as excellent. They seem to fit into an athletic business casual" market which is awesome!"

Nice comfortable clothes, that can suit a smart casual aesthetic or even a stealth office dress but in a more athletic clothing feel and fit