Primary Care Pediatric Dentistry

Cleanings can only be done on Thursdays for some reason which makes it difficult to get an appointment when you are a working parent. Initial interactions with Jenn and other staff were great, earlier this year though she was quite rude because we were delayed getting in for a cleaning when it was covid, all offices were closed and they changed to only doing cleanings on Thursdays.

I brought my child with a tooth pain today. I got charged $151 for 20 minutes examination. Nothing was done to help my child. This place did not tell me that they cannot do the filling today. I understand they need to do examination but they do filings what is the EMERGENCY then? My child has severe pain cannot eat. I have bad experience with this place.

We love Jen and her staff. They're always warm, friendly and great with my kids. My son has autism and I was worried how he would handle the dentist. Jen and her staff were great with him explaining everything they are doing and letting touch and experience the tools. Needless to say he loved going there and always asks when's his next appointment.

Just switched over my two youngest kids and the service has been night and day compared to our old dentist. Amazing customer service, friendly staff and very thorough with check-ups. My kids loved the play center & overall has a very welcoming atmosphere.

I was told my daughter had 6 cavities so bad that all 4 of her back molars needed silver caps. Ok, fine, time to brush better. Never had the work done. Went to a different dentist one year later and was told that only one silver cap was needed, and one cavity was so small, it was even hard to see.I don't understand why unnecessary work was suggested. Sounds like a money grab to me.I also left her office feeling like a horrible parent. I was getting grilled on what I feed my daughter, and that she's over weight. My doctor isn't concerned about my child's weight, so maybe the dentist should stick to teeth and then she could read the X-rays better.After hearing very similar stories from other parents, I will definitely never be recommending this dentist to anyone!

I really liked this dentist so it is a shame that we will have to be finding a new one for our son. The lady in the office was so rude today to me after having many phone calls she informed me that my son's appointment was to be pushed back because of an emergency with a younger child which I totally understand but the new time did not work for me cause of work and my son would benefit better from an appointment first thing in the morning because of his disabilities and medication which he would not be able to take because of the sedation. After trying to accommodate the new time I was not able to so I called back to reschedule my appointment and was told that I would have to pay a $150 fee if I cancelled why cause you changed the time? I don't think so!!!! She proceeded to tell me that my son could have his original time even though the 3 year old needed the appointment cause of blood sugar problems. Who dose this makes someone feel bad cause I only want what's best for my son and the poor 3 year old that needed the first appointment more than my son. All I wanted to do was change the day but I guess that doesn't work for this company who obviously is only in it for the money!!! And to keep the schedule straight I get it that a business is to make money but not in this way. So very unprofessional!!!! How dare you try and make me feel bad cause you want to keep your schedule full. How about if you have an emergency and have to push back a patient fine but let them reschedule without having to pay a $150 fee for your office mistake. Again I will say this dentist is great but she needs a new office lady who has no compassion at all!!! Again if I was changing the appointment then I understand a fee but not when your office changes it!!!!!! NOT OK.UPDATE with further review I believe I was being charged for things my son never needed. The tech who cleaned his teeth said that his teeth looked great but the dr said he had 2 cavities but my estimate said 3 cavities no cool. PLEASE BE VERY CAREFUL WITH THIS PLACE!!!!!

They are all amazing there! From Teresa at the front desk or Dr. Jen... they are all amazing. Been taking my son there for almost 4 years and have always been amazing with him. My son used to have major anxiety but now loves it there and points it out every time we drive by. Thank you!

AMAZING! We have been seeing Dr. Howson Jones since she opened. We were concerned our son was going to have a tough time as he has always been nervous around doctors, but she and her staff did an amazing job of making it fun, and working up to getting a full cleaning! He goes now with no problem and his sister has been able to watch this positive experience and begs to go to the dentist!! 5 Stars!!!

My 6 year old daughter was over treated here last year. I was told she needed 1 crown. After the dentist took X-rays and my daughter had already been given sedation, she told my husband oh actually she needs 4 crowns (a decision I believe that shouldn’t have been made after my 6 year old received heavy sedation; as a medical professional this seems very unethical). My child ended up getting 5 crowns??!!!! When I asked about this, the dentist told me that pediatric dentists are more aggressive with treatment. I asked for a copy of my child’s x-rays and took them to a different pediatric dentist who told me she needed maybe 1 crown and 2 small fillings. Buyer beware, they only want your money. If she recommends a bunch of work for your kid, please get a 2nd opinion. My child now has a mouth full of metal that was totally unnecessary.

All three of my children go to Dr. Jen, ages 4.5 - 14 months. They absolutely LOVE going there! Not only is everything tailored to be comfortable and fun for them, but I feel confident in the care she provides. She is calm, knowledgeable, and thorough. My children, who are extremely shy in these settings, are totally at ease. I have definitely recommended them to my friends and family.