First West Credit Union

Zero star deserving business for what I've experienced with them. These people deliberately refuse doing business with me that per se living in Burnaby Vancouver bit local enough for them to sustain a business and using an out of province number suggests me not being a resident if BC. Despite having had your utilities bill and proper ID proving you live here for years. Scummy Operations team for their false advertising all across their website and all their front line staffs have to take all the sh** given all these circumstances.

This new building is world-class! Fantastic location, amenities, parking and services. Well done First West!

The new Building of First West Credit Union at langley will be a landmark building as modern design and offers members the financial strength, comprehensive product selection and extended branch network of a large financial institution while maintaining local brand identities and a unique grassroots approach to service. Led by Launi Skinner, First West is British Columbia’s third-largest credit union with nearly $12 billion in assets under administration, approximately 240,000 members and more than 1,750 employees. It operates 54 branches throughout the province under the Envision Financial, Valley First, Enderby & District Financial and Island Savings divisions. Visit firstwestcu.ca for more information.

I have noticed a decline of customer service since Vancouver Island based, ISLAND SAVINGS CREDIT UNION merged with FIRST WEST CREDIT UNION...My local ISLAND SAVINGS branch Cowichan Commons" in Duncan

good

Great organization and great staff

Misleading description, no banking services available here. It's an office space.

WORST customer service EVER!!! Sent a cheque registered mail to pay out my lease and when I followed up to see what the hold up was, told they didn’t receive it!?!? Had to waste my time emailing 5 times only to get nowhere so pulled the tracking (because they are too lazy or incompetent to do it themselves) only to find out it was received by their receptionist and given to the accounting department!!? Been a week now and still no response WOW! Asked to speak to a Manager and still nobody called me yet. UNREAL!!! Would give ZERO stars if possible …

I would give 0 stars if that was an option never dealt with someone soo rude