GOVA Plus

Driver wouldn't help an elderly woman by lifting her walker (3lb) down 4 stairs so she could go to the day center. This service is for the disabled why is this not being addressed by the company?

Drivers are never on time. 3 days this week alone I have sat with a woman waiting for a return trip to Pioneer Manor. All 3 days she has had to sit in the lobby at NISA for OVER AN HOUR for her ride despite being told what time they would pick her up. UNACCEPTABLE!!!!!!

I work at a medical office and often our elderly and low-mobility patients will take the transit...Today a sweet little elderly lady asked me to call for her ride home. I tried and tried and tried to get through continuously getting the busy signal. When we finally got through we had to hold for an agent...we were on hold for over 15 minutes and our office was about to close. Thankfully another patient offered to drive her home, but what would this lady have done if not?...Your phone answering system needs some work.

Not at all ideal if you're injured or disabled. The wait and travel times are extremely long. So much so that I can't safely use the service. My scheduled doctors appointment would have been an 8 hours round trip to a building 10 minutes away. I am horribly unwell and can't tolerate that kind of excursion. I'm terribly sad at the moment. I don't know what to do.

They'll make a senior wait for over 2 hours in the cold for a return ride. The staff are very rude, and very unprofessional. It's terrible that this is the service that's provided for our eldrly and disabled. This service is a discrace to our communtiy.

Staff are super rude and unprofessional. Also, not allowing an individual on the bus because they have too many groceries (apparently a total of four bags that are carried both by helper and individual are too much, all of which would fit on our legs and not have been used by an empty seat). They obviously have no comprehension as to why people use this service to begin with. Not everyone can take the bus three days a week to get all of their groceries done, there's a reason individuals using this service sometimes have a helper" because they can't go at it alone and these helpers also don't come free. I'm not one to write reviews but it's time things change with the staff working there and the policies."

Everyone I've ever dealt with is friendly and helpful. I've read some of the negative reviews here and can't believe it. I've been using Handy for over 28 years (off and on), and have been treated fairly and professionally each and everytime. Kudos to the gang that work their butts off to get us to where we need to be....it can't be easy.

Last time I checked ppl work there and they receive matters. What may appear on one end as a cluster quack quack is really a job not that poorly done. Given the circumstancesYall dunno. Let's remove roadblocks

I have always had great service from the drivers and other staff, not being able to no longer drive I would not have my social life without them. Keep up the good job, and a big thankyou to you all

This service is not accessible for those who need it whatsoever. If the driver shows up early, they STILL leave without you.