OS Travel Agency

This travel agency doesn't even get a one star rating in my husband's and I's books.We booked our first trip ever, our honeymoon and we decided to go with OS Travel as it was the cheapest, well you definitely get what you pay for. Trying to get in touch with them once you purchase tickets is a struggle. Romola, the owner, promised us safety, cleanleness, the best food ever and safe drinking water from the highly recommend 5 star hotel Riu Palace, well Mr. Romalo gave is false promises, we both have E. Coli and tried to get in touch with Romalo through email and phone through our first night there and our second night begging him to find us a flight home asap as we found dried blood splatters on the towels, disgusting stuff in the shower and tub and he said that this was guaranteed cleanliness, better than the Guanocasta so fooled us into paying $600 more. Please please do not trust this travel agency, they are just there to get your money and do not care about your safety or health, mark our words, if you book from them don't count on ever hearing back from them, especially when you're health is on the line!!!

Decent for renting U-Haul from, but for returning it they never discuss the procedure for key drop off and the hoops you need to jump through on the U-Haul mobile website (instructions were on the driver's sun visor). Make sure to give yourself at least 30 mins to go through the menu, take pictures of cleanliness, gas levels, and kilometres before dropping off the keys WITH the document they request on the box. Note: a smart phone is required to return the rental after hours and avoid being charged extra.

They offer great service!!! I booked a trip in early April and had to make last minute changes to my flight come August due to work obligations. Gina was very accommodating and helped me switch my flights in no time without any hassle. Highly recommended!!

I called about a family vacation for 4. I've already looked and found packages for the price range I'm looking for, but obviously I called looking to see if I missed a better deal. No one called me to give an update. When I called I was told my budget was too low and when asking what price range they found I was told I don't know. If my budget was to low a call telling me would of been nice.

At first I called to inquire about some resorts and how booking works with them. They answered my questions and even sent me possible resort options. Process ended up being smooth and the trip was great!Booked a trip to Cancun flying with WestJet and they ensured I had all my documents. Shuttle from airport to resort was also arranged via the airline.Thank you Mark & Gina!

I’ve been going to OS Travel for over 10 years to book my trips. Romolo has always taken care of myself, friends and family with great professionalism.If you need to book a trip without any worry, he is your guy.

Look no further when decided on an agency to book your next trip with.I am in the air quite often between work and leisure vacations, and this is the team I will continue to use each time. They are the absolute best at making the booking experience fast and easy, as well as showing me all my options with a very honest opinion. Chances are they have been where you're going and I love the first-hand descriptions.I have, and will continue to refer my friends and family to this location. If I could rate more stars I would!

We just got back from our corporate retreat that we booked with OS Travel and the process was amazing. The staff was super friendly and made the whole thing so easy. Their recommendation on hotels and excursion's was amazing. The staff and I can't wait to get away next year as well. Will definitely be using them again. Keep up the great work!

When I came to take track, the rear door was locked with digital locker and agent did not know the code. However, the issue was quickly resolved. The rest of story was good. I returned track near the destination which was very convenient.

I'm only rating the uhaul service. It's quite awfulWe booked a van, when we went there we couldn't take it because people working there did not set it for self pick up.Next day they told us to hit the road, very rude people.we went and rented a uhaul from the Mississauga flea market at mavis, a much better service