Gateway Figure Skating Club

Was excited to get my son enrol in the program.. but it didn’t turn out how we expected.Too many kids and I feel it’s very difficult for trainers to focus on each kid and give them feedback. In the end I felt that my son was getting lost in the whole process.

I realy have a very bad experience about this place.I booked my son in figure canskate class, no one informed me about the kind of skates, then his instructor refused to let him join the class because i got other type of skates.The next class , we had those recimmended skates , after that his instructor doesnt help him , she was realy the worest as she refused to help him and left him by himself, then he falls on the ice, and started to cry. Then she saidto me , it is not the suitable class for him. And she asked me to withdraw. I said that the money is non refundable, but she said that THERE IS AN EXCEPTION, AND I WILL LET THEM TO REFUND BECAUSE THIS CLASS IS NOT SUITABLE FOR HIM. I asked if he can join the canskate class, but no vacancy.After that i asked for refund , and the manager said ok , and i thought that the money is refunded to my account. After 2 weeks i noticed that there is no money back to my account, when i contacted the manager, he said it's a gift certificate which can be used next time when u book him wirh us. I said many times that THE INSTRUCTOR ENSURED THAT IT'S REFUNDED, BUT he wasn't listening to me, he just caring about his money, i called them many times, no body answering my call , i left voice message, but no help. They said via email that u agreed to the policy when u registered him, yes i agreed but what about THE LIAR INSTRUCTOR WHO MENTIONED IT IS REFUNDED and she made my son to hate the lesson.Now i dont know what i do to return my money back from those horrible guys.They are the worest.And i will not book my son with them again even if they didnt return my money back. They made him to hate skating, with there poor instructor and the poor manager .I WILL INFORM EVERY BODY TO AVOID THEM.

Started son in pre-CanSkate at 3yrs old exactly and he was by far the youngest in his class and had ZERO skating ability (couldn’t stand on ice). The amount of dedicated time and attention they gave him blew me away. My son LOVED going to his skating lessons even though it meant cold feet, and a sore bum from falling often he kept at it because the coaches/instructors were amazing! He has progressed from unable to stand for 1-2 seconds on ice to shuffle skating 5-8m without falling, getting up and going again! Cannot recommend gateway skating clubs pre-CanSkate highly enough! Thank you all for all your dedication and caring for my son!

We signed both our kids (age 7 and 10) up for summer learn to skate camp. The kids looked forward to going each day and want to sign up for more lessons. They progressed quickly because they skated daily (M-Th) for 2 weeks. The instructors wore masks despite masks no longer being mandatory - I appreciate that, thank you! They teachers were also kind and also responded quickly to any un-safe behaviours making it safe for everyone on the ice. Highly recommend their summer camp.

The worst managed skating club in Edmonton; very unorganized and rude. Even CANSKATE Canada has been notified by their poor practices. I would avoid this club as they only care about the money and then provide inadequate communication and poor teaching to children. I would recommend other clubs who are much more professional and have quality management...your kids deserve a good experience not a bad one as this club provides. So many of the parents that were within our group were infuriated and some parents even discontinued lessons without a refund because the management was so poor.

We were excited to enroll our kid in their club. But unfortunately the coaching is very dull. The instructors lack energy and seemed like are not keen to take on this journey with little kids. Interaction is almost nil. Little kids need demonstration, repetition and motivation. Most of the instructors failed in that. Some are just standing there like statues. It was very hard to watch as a parent to see the money go to waste and kids not even learning the bare minimum.

My 3 daughters have figure skated with Gateway for the past 14 years. They love their coaches and the skating friends they have made. The kids have had many coaches throughout the years. They have learned to work hard, persevere and love skating.

My son has done 3 classes and we have just signed our daughter up for the PreCanSkate. It was hard the first couple times as I would have to talk with a coach almost daily as my son would seem lost on the ice. They seemed to take the advice and this round of lessons they are communicating better with the parents and are more organized.

Gateway skating club has been fantastic with their learn to skate program. From their emails before the session starts detailing all equipment requires to where to sign in on the first day as examples. I have sent questions by email and received replies back with helpful answers. My son has progress so fast with their program and his love for skating and desire to play hockey has gotten stronger after every class with this club. Every coach has been great and my son has learned from them all. I walk around the glass of the rink when my son is skating and can hear the coaches communicating with the kids. From the stands this can appear that they are standing around doing nothing but that is far from the truth. The most impressive is the coaches patience and will to help the kids that just don't want to be their. The attention they give to try to still give them a positive experience. I am so proud to have my son learning all the aspects of skating with gateway.

Wow, the coaches are fun and friendly. My child cannnot wait for her next lessons. The program is well designed and teaches critical skills quickly. It is one of the best parts of our week.