Anchor Marine Electric Ltd

Altho I had a small job AM owner Jason set up a time for me, provided excellent advice on the electrical set up and equipment needs and did a meticulous install. Thanks to Jason and Oscar.Dan Walker, Victoria

The service provided by Anchor Marine Electric has consistently been excellent. Knowledgeable and keen staff. Great service ethic. I have always had the best experience when dealing with Anchor Marine and would highly recommend them to all boaters.Vern Burkhardt, ChairSwiftsure International Yacht Race

6/5 definitely will return. They were so sweet and helpful we needed a 24 v charger and instead of selling us an 800 dollar charger they loaned us one for free. Plus their stock looks great they have all the best stuff and are reasonable.

Only a 1 star because 0 is not an option, I bought a complete new RayMarine electronics system a couple years ago for my sailboat, the install was a mess, things forgotten to be connected or supplied that were part of the purchase . NO communication from the sales dept to the installer, it was a gong show.Also a bit later, I had Anchor Marine install a new SSB antenna on the backstay of my sailboat , the standoffs they put on to hold the antenna off the backstay was electrical tape, it was a mess, i had to remove myself and redo. And I have not done a review until now.The last straw was going into Anchor Marine a few days ago, requiring assistance with RayMarine updates to my new system, looking for guidance with proper download procedures and uploading procedure to the MFD, I mentioned to the gentleman at the service counter that I recently purchased this equipment from them and that they had installed .I explained the issue to him, He had No idea so he asked his associate (who sold me the new RayMarine system) around the corner out of site, he came back to me with nothing, when I asked if I could speak in person to the expert out of site around the corner for more clarification ,he said no , basically shrugged his shoulders.I left and will never step back in that store, there is No pride in workmanship or customer service after purchase .There are other RayMarine dealers and service centres for this product in the Sidney area of Vancouver Island and Vancouver Island in General, I visited the dealer in Sidney that same day and even though I had not purchased this new system from them, I got the answers and help i needed within minutes. I will share this story often I am sure with the sailing community, not jus the poor workmanship and customer service of Anchor Marine, but the excellent service I received from the Dealer in Sidney

Some of the worst customer service I’ve seen.In the summer of 2017 I dropped off a microphone for an older model Raymarine loudhailer which needed repairing. The plug had become damaged during training with my marine search and rescue station. Being that this is one of the essential pieces of gear we use, my hopes were that it would be a fairly quick turnaround.About a month later, after not hearing anything from Anchor Marine (and getting pressure from my station), I gave them a call. They explained that because of the age of the loudhailer, it was turning out to be more difficult to source the replacement part than first anticipated. Not ideal, but understandable.A little while later I dropped in while running errands to enquire about the status. I was told that someone, somewhere was looking through old boxes of parts, or something to that effect, and they would call me when they heard anything.About four weeks later I received a message on my phone from Anchor Marine. They wanted to know the model of the loudhailer. At this point I knew this was going to turn into a fiasco. How exactly were they looking for a part all this time, when they didn’t even know the model?I knew that this business was either not interested, capable, or concerned with getting this fixed so I started looking into alternatives. The first thing I did was download the manual. Now, keep in mind that I have absolutely no experience with wiring electronics, but even I was able to see that this device seemed to allow a secondary microphone to be hooked up in the back.After doing a bit of research on Google, I concluded that trying to fix this myself wasn’t going to be any worse than the current situation. So, I headed down to Anchor Marine and asked for the part back. They handed it to me and…the plug was missing. I asked where it was and they didn’t know. The guy who had been working on it was unavailable that day and they informed me I could drop in later and ask. Being that it is an hour drive each way, I was not impressed. I asked that they mail the part to me when they found it. So in fact when I took the microphone home, it was even more broken than when I took it in. The part has still not arrived and likely never will.Again, I’m not an expert, but it would seem to me that if you can’t find an original replacement plug, that you would ask that the loudhailer be brought in, and then using their technical wizardry, solder in a new, more current plug. The wiring diagram is in the manual, so this shouldn’t be an impossible task. Regardless, I realized that this was a simple three wire system. Like standard microphones, a red, yellow, and black wire.I went to the local music shop and purchased a $10.00 microphone cable, stripped the ends, and after about 10 minutes of basic soldering and heat shrink tubing I had a microphone with 5’ of extra cord. Taking this to the boat, I wired it into the back and, like a charm it worked.So, a guy with little electrical experience, Google, and a bit of, “hmmmm, I wonder…” was able to fix a part in about 4 hours, that Anchor Marine couldn’t do in about 5 months. In my opinion, when you advertise yourself as a repair shop, you should have the ability to problem solve even the most basic issues. Had Anchor Marine actually cared, they would have looked in the manual and offered suggestions (beyond, “Just buy a new one?”).The attitude I received was also beyond words. Each time I enquired about the status of the repair, I was talked down to like I should know better and they were doing me a huge favour. They didn’t bother keeping me in the loop. They didn’t bother trying to find alternatives. They didn’t bother treating me with respect or at least attempting to make me believed they actually cared. They never even bothered to give me a quote, so I can only imagine the bill that may have been.I would not recommend this business to anyone needing marine equipment repaired, especially if you are a SAR organization and require this equipment for live saving.

Wouldn't waste your time even trying to contact this business. I spent weeks trying to get information and set up a job with them. Thirteen days past to try and get even the shop rate. Fifteen min. after that I asked if they could do the job on a certain date. No reply yet again for days. Tried phoning their number and talking to someone. They said they would get back to us. Nothing" When we got down to our boat we tried calling them again and we were assured that someone would get back to us that day. Once again "Nothing" Either totally not interested in doing business or they have made so much money they don't care. Mandatory one star but only because you have to."

Anchor Marine recently replaced our old chart plotter with a new Axiom+ 9. In our experience, many marine companies seem short of staff, experience and customer service these days. Anchor Marine is a real exception. They sell you what you need, not what would maximise their profit. They install the needed electronics efficiently, give a quick rundown on how to use the new equipment and leave you as a satisfied customer. No surprises. Great stuff.

Excellent company. Fast and efficient. I’ve used them many times. This time they installed a new Garmin radar pedestal on my 60’ yacht. No problems at all.

Very friendly and helpful! I was expecting an average experience and enjoyed outstanding service. Very professional and highly recommended!

Prompt, professional, friendly and knowledgeable service!Will definitely use them again and recommend them to everyone!