CIBC Branch with ATM

Terrible Terrible service, I would never recommend this place, in fact I would never recommend you bank with CIBC. I first went to the Westwood location and wanted to open up a personal and a business account. opening the personal was no issue, but the business, they asked me to go to this branch.I made an appointment to go the branch, I go there to open the account and the lady and her assistant asked me to send her all my documents.I do and they tell me they can't help me and I booked the wrong appointment. How can this be, they only have one option on the site for Small Business banking and I booked it there.But ok, no problem, I asked them to make me an appointment with the right person. They told me that person is on vacation and they would call me back in a week.I wait 2 weeks no call back, I then call the branch and leave a message, no call back. I call one more time and STILL no call back.So I make an appointment in another location Pitt Meadows. They created me an account no problem, but guess what? They charge you a fee for accepting E transfers! I've never heard of this, and after accepting 3 e transfer and being charged over $5 for 3 transactions, I realized this and cancelled my account.On the personal side of things, I started an account and there was a $400 welcome promo. I took care of all the requirements, called my Relationship manager and the telephone banking to ensure I got all the requirements. Both assured I did, I didn't get the $400, so I called to complain, once again they said I would get a reply in 48 hours, I never got a call. So I canceled my personal account too. I would highly recommend you avoid CIBC and bank with one of the other banks!

I will give these 5stars to Victor. He was polite and a great listener. I had problems with ATM. He caught the points what I asked him then solved them immediately, appreciate it

Horrible ! over six weeks they don’t return my calls even though I contact management and upper levels. They should be embarrassed , they just don’t care about customer service and I say that because I have a case file active and I have not received a call from this branch to rectify any issues. Philip, “financial advisor” obviously you don’t keep your word when it comes to callbacks or emails, not professional at all!

Riya is really helpful and responsible and i had a good experience with her , at least she was the only one who took care of my credit card issue after calling so many times and going back and forth to this branch .Thank you Riya

I recommend that any customers especially Persian clients to not work with Shahrzad Fatehi. She is not a responsible financial adviser. She ignores the voicemails, and her behaviour is not professional. She is not helpful for customers in emergency situations.I had an appointment with her and arrived only 10 minutes late. I informed her that I may arrive a little bit late. She saw me but didn’t come out of her office and totally ignored me until my appointment time passed. This behaviour was very rude, and I have never seen an unprofessional action like her in any bank.

Hard to get to if you're across the street. Otherwise your average bank

I really needed a new card but it was past the closure time. I phoned them and a staff member named Ken took the initiative to stay overtime (10min) to wait for me and delivered a professional and quick service. 5 stars!

I got an appointment with Sharzad Fatehi. I called her three times even I sent her an email but I didn't get callback. it’s rude and unprofessional behavior to customer. I hope management thinks about it.

I never have great service at this specific branch, but I still use CIBC products. This review is only about the in-branch experience, not the company itself.A long time ago I came to the bank to look for information about how to invest my money as I had a lot of disposable money at the time. I met with a representative for my scheduled appointment that I booked online. Their first question was Is this for a highschool project?" Sure I might have what one may call a baby-face. But as a financial advisor they should treat everyone professionally and equally. Anyways

Went in to withdraw some American Funds. Provided my bank card, total request and specific increments. The teller explains that they could only provide 20s and 100s. I ask if any of the other tellers could provide assistance and her answer was no. I ask if I came back tomorrow would they have the funds. Essentially the answer came out as probably. After a bit of frustration, having her write down the denominations and my phone number to contact me the following day to ensure I don't waste a trip to pick up the money she finally ends up deciding to check the back". She returns with the bills