Browns

Called in to place an item on hold, the service was pretty fast, however, after I stated that I will buy it but I can only come to pay tomorrow due to personal inconvenience, the person told me they will not honour the sale price after today and did not offer another option.I bought the item online instead.

I had wonderful shopping experience with this store. The sale advisor Sally, she’s very professional and perfect customer service! Because the shoes doesn’t come with half sizes she gave me the tips to how to wear them and how to protect my other shoes as well. Definitely will comeback again!!!!!!

Bought a pair of shoes but unfortunately the size on the box was not the same as the size of the shoes.They said to me when I tried returning them 10 minutes later... Sorry no refund or exchange"I has to throw them in the garbage because it was 2 left feet and both different sizes.They didn't care.Will never go back to any of their stores!"

I cannot let you know how amazing Browns is! I was looking for a shoe and each store I contacted was amazing! First store was Coquitlam in person, sales rep greeted me right away and was super helpful when the store was really full and took the time to find stores that may have the shoe in stock. I then called pacific center, super helpful on the phone didn’t have the shoe but let know of another location that may have it and lastly Richmond Center. They had the shoe and again super helpful, she doubled checked to make sure it was in stock and placed it on hold. I went to Richmond centre and picked it up again with great customer service! Their store was really busy too! Thank you all! Sorry I didn’t get names!

I’ve been here a couple of times in the last week and both times Douglas provided excellent service. He’s very good-natured and helpful. The last time I was there on Wednesday, August 18th there were an additional 2 female staff that also assisted me and they were wonderful as well. I’m looking forward to picking up the stylish boots I ordered next week.

I went in today and had a lovely gentleman help me out with a warranty exchange. He was very kind and helpful. Went by the name of Sivcon! Definitely look for him if you need help. Awesome service today :)

I HAVE PURCHASED MY HIGH EN LUXURY HEELS LIKE GIUSEPPE ZANOTTI OR, SJP.. THE TEAM IS AMAZING I ALWAYS GET HELP FROM MITZY AT THE STORE, AS A HIGH FASHION BLOGGER YOU WILL ABSOLUTELY NOT FIND ANYONE BETTER THAN THIS TEAM AND MITZY. ALSO NAZ IS AMAZING SHE HAS DONE WONDERS FOR ME SHES SUPER KIND I FELL IN LOVE WITH MY EXPERIENCE AT THIS STORE. THE ABSOLUTE B E S T - THANK YOU SO MUCH. sincerely. YOU GO HAVE TO GO TO THEM!!.. WHAT ARE YOU WAITING FOR? xx

Store was not that busy today but I walked by a decent number of employees today at this location and not one acknowledged my presence and whether I needed help or not (which I did and would have appreciated some initiative). Would have wanted to purchase something here but staff seemed more interested in chatting with one another than assisting customers.

Just wanted to give koodos to an employee at this location who was very understanding and patient, went way beyond to accomodate my request.I had ordered boots online for my husband for Christmas, when they arrived the size was too big. Unfortunately the box did not contain a return label, so had to contact customer service. After many attempts could not get through, I decided to call this store, since I live in Victoria to ask them If I could return them there. I could but not sure when going to Vancouver. He was so helpful, he said he would personally contact customer service and see if he could get a return label for me.. He got all my info and number , he then proceeded to call me back saying that I would be getting a return label sent to my email. This was the best customer service I have received in a long time. Great job!!!