Pet Valu

Horrible customer service. Clerk at the front said we could return or exchange a faulty dog toy no problem (lasted 30 seconds while being used as directed on the packaging). She told us to go kill time while she looks for her manager. I was understanding, but after keeping us waiting looking for the manager for about 15 minutes she returned without her manager but to tell me she spoke to her manager and was mistaken, we can’t return a faulty dog toy.... $17 down the drain for 30 seconds of “fun”. I have never returned a dog toy before (I expect them to not last forever) but this was next level. Do not recommend this pet store, they do not stand by their “FREE Easy Returns” policy.

Quality of the store has gone down after several passionate long term employees left. New employees don’t greet customers and I’ve watched customers walk in and out without paying for goods. Their knowledge of animal care is mediocre at best. Store is usually clean but under stocked now. Terrible location relative to the core of castlegar.

Friendly and knowledgeable staff really helped us make some good choices for a new puppy.

Awesomeness. You don’t need any other pet shop. Jim the store manager is the best.

Great store! Lots of everything from fish to lizards, cats and dogs. Staff are very friendly and obviously love animals!

Awesome customer service. Got a new puppy from the spca and the gave us a new pet owner package, free engraved name tag and all. Can't wait to continue shopping

Love the customer service. They are helpful and knowledgeable. Great personalities. I enjoy going in to shop for my needs

Helpful and knowledgeable staff.Our pup's are satisfied

Terrible groomer!!! Our little puppy’s ears are raw and bleeding, her fur patchy and uneven everywhere down to the skin and, the worst looking cut I have ever seen. We had to even pay $80 for this terrible experience.