Downtown Florist

I would definitely order from these florists again. I'm not from Massena and our cousin had just had a baby. I placed the order the same day they were delivered. They told me they would be delivered to her home in a couple of hours and they did just that. They were friendly and professional. The flowers were absolutely beautiful. They looked exactly like they did online. Thank you all so much again!

Fantastic family owned local business! The flowers are fresh, gorgeous, and the arrangements are beautiful!! The owner and her team are extremely friendly and professional. Highly recommend Downtown Florist.

Thank you to Downtown Florist for donating some flowers for me to use with my remote learning. I made one call and she was willing and able to take care of my request within minutes. I now can teach flower parts with beautiful lilies! It's super great to have a local business be so supportive of our efforts in the classroom! Thanks again!

I was hung up on after asking if there where any tulips available before I could ask if there where any arrangements available. Ring ring ring “good morning downtown florist” me:“good morning do you have any tulips?” shop: “nope”. ...”oh ok wha....” END

I called this flower shop in my morning (I'm in CA) to try to sort out an order placed on Sunday. This florist was demanding a phone number, as the delivery was 20 minutes away from her. She said that she did not understand the order or the location. She also criticized my order, saying that it was inappropriate. I was more than willing to give her more information and concede to her professional judgement, even stating that I was willing to pay more. I called back with more information regarding the address, but I refused to give her a number, as I did not want the recipient bothered with phone calls. This shop owner was not understanding, at all. She canceled my order. She refunded me. However, I just simply cannot understand a florist that cannot work with someone delivering an arrangement to a grieving person and understanding that phone calls would not be welcome. She said she had a bad feeling about this order". I have a bad feeling about ordering flowers from someone who isn't able to navigate situations where people are grieving. It's kind of like .... Their job!?!?!?"

Amazing customer service, prompt delivery, and beautiful arrangements that last! Thank you for always taking such good care with my orders!

We are a family run business celebrating 15 years in business! We take great pride and are passionate in serving the Massena area with the freshest flowers! We would like to thank our customers for their longtime support! These comments are very unfortunate because it definatly does not reflect our business. I do not agree with posting personal information regarding a death and using it to satisfy your personal vandeta. We handle sympathy on a daily basis with the upmost respect for the family. We do have rules because of our rural area and must abide by them. We require a phone number for all deliveries and yes we do have delivery area boundaries and timing constraints.

I ordered the Pretty Please" arrangement for an early Mothers day gift. What my mother received was disappointing due to the arrangement being much smaller and having a lot less flowers with a thrown together look. I realize it's a busy time of year for florists but I also expected the arrangement I ordered."

The beauty and creativity of the flower arrangements exceeds my expectations every time. The customer service is amazing, thank you for the timely service!

On Sunday evening I placed an order for an arrangement of flowers to be delivered to a friend who had just delivered a sleeping angel baby and was holding a service for her daughter at her home. On Monday morning, I received a call from this florist saying they would not deliver the arrangement unless I could provide the grieving mother's phone number so they could call before they drove to her home. Not wanting to burden the mother further, I refused, and so the florist cancelled the order because, they said, it was too inconvenient to drive a half hour out of their way for this delivery, despite the address being within their delivery area.I believe I owe Downtown Florist an apology, because they are exactly right. Inconvenient is precisely the word to describe this situation. I am certain that when the doctor saw that the baby on the ultrasound had only half a heart, he thought, oh man