Stitches

We were passing through Kamloops on May 18th around 2pm and decided to stop in at Aberdeen mall to kill some time. While we were there we came into your store and unfortunately were subjected to a very negative customer experience, the details of which I will outline below.First of all, upon entering the store we were not greeted by any of the Sales associates, nor were we asked at any time if we needed assistance. This become even more frustrating when we were attempting to look at some of the men’s shirts hanging on an upper rack and as there were no Sales associates around to help we had to get the items down ourselves using a metal hook we found hanging in the area. Again, at no time while we were struggling to get the shirts down did a Sales associate come over and offer any assistance. Thankfully as this was not a complicated task we did manage to take care of it on our own, but was a rather unpleasant experience as a customer.What made matters far worse though was when we went to the cash desk to pay for our items. As we were standing there having our items put through both myself and my spouse very clearly overheard what appeared to be the supervisor sternly scolding/calling out one of the Sales associates from behind the cash desk. It seemed she was scolding her for having her phone on the floor and being very rude any time the employee provided an explanation. The supervisor was speaking to this employee in a very disrespectful (and loud) way and the Sales associate seemed extremely uncomfortable and embarrassed to be scolded so disrespectfully in such a public setting.As a customer this was an EXTREMELY uncomfortable situation to stand there and be subjected to listening/watching while we were trying to pay for our items. Also, as a manager myself I can attest that this is in no way a manor in which you should speak to your team members regardless of what they’ve done, and especially should not be done on the Sales floor where customers or other employees have to witness this. This display was completely unprofessional.As of result of this you can be certain that I shared this negative experience with most people I came in contact with that weekend at a large wedding in the area, and if this is how supervisors at your stores are encouraged to speak to their employees (and in front of customers) I will absolutely be thinking twice before shopping at one of your locations in the future.Thank you for taking the time to read this review, and I strongly encourage you reach out to the employees involved and coach to this inappropriate behavior.

We love shopping at this store. The lady there helped us find the right sized jeans for my granddaughter. They had a great sale on and tons of really nice clothes. This is our number one clothing store choice in town.

Great selection and great sales on year-round however lacks in some areas of customer service. Was told we could do returnsor exchanges within 2 weeks of purchase. Was not given this opportunity and instead told they are mens pants and cannot exchange them for another size. Was also not told they were mens and unexchangable at time of purchase.

I went to Kamloops stitches last week to do some returns/exchange...and one of the girls told me straight up that they can’t do returns/exchange today without explaining to me why ummm the receipt that I have doesn’t say that I can’t do returns/exchange on this particular date as long as it’s within the 14 days anyway another girl butt in and said they can do it for me, so I said okay I’ll just do exchange with other items that I may like but not the same particular dress so they said okay go look around and everything was settled.Not all customers live within Kamloops, And I only go to Kamloops once or every 2 weeks, so if you wanted the returns within 14 days and I show before then don’t freakin tell me Oh! You can’t do returns today! BS!Anyway the store is not welcoming nor the staff.Girls working there are quite snobby not accommodating.

If I could give this store and the customer service provided lower than 1-Star, I would. Firstly, I would just like to say that if the receipt or Stitches website does not indicate that an item cannot be exchanged more than once, then it should not be an issue. The so-called manager" of the store claims that she trained her staff well enough to tell customers about this policy

Great staff. Helpful. Prices were amazing! Bought 7 tops. Will definitely go back. Styles were right on. Modern & up-to-date with today's fashions.

Absolutely applaud by the staff and management in this store. Will never shop here again. While my daughter and friend were in rooms trying on clothing, an employee unlocked and open the doors upon request of another shopper claiming to have left stuff in the change room. Giving her the opportunity to grab the shorts off the floor taking the money out of my daughters friend shorts pocket. Resulting in the theft of $135 .Had she actually left stuff in change room they could have waited for the girls to come out. At the very least knock on the door. To open a door while anyone is trying on clothing is a extreme violation of privacy.Taking this issue as high up the chain as I can.

The worst customer service ever, every time I have been here. This store looks like it's going out of business all the time. It's super messy and unorganized. Not to mention the staff telling you no refunds or returns AFTER they hand you a receipt. I felt duped after I finished purchasing school clothes for my daughter, not knowing until after my transaction that if she didnt like them or they didnt, fit too bad I was screwed and stuck with them. What a horrible policy and way to treat customers. I refuse to shop here again.

Went to Stitches on April 28,2019 with my granddaughter. I found it very dirty and messy.There is stuff that someone spilled on floor and dust on the floor.You look up and the pipes are caked with dust!The sales staff don't greet you or offer to help you.

I used to love to go to this store. I always shop a lot from here. The employees they used to have were nice but I don’t know why they hired a Karen there who is very rude every single time. Even for no reason, she will behave rudely! Extremely horrible customer service. They just want you to go away. Ruined my day!