Palladino Honda

We purchased two vehicles for my wife from Palladino Honda. A Civic and a Honda Pilot. Our experience with the car was pretty good (besides some pushy sales on extras we declined bit that's personal preference) and it served us well for 2 years. We maintained it meticulously at Jackson Auto in Lively where I send 3 other work trucks for our fleet maintenance. The second experience was much worse. We picked up the Pilot on Aug 21st (A Friday) and everything seemed rushed. We had to book another appointment for the following Thursday for them to finish some outstanding cosmetic repairs. Immediately (Aug 22) noticed a sound from the rear of the vehicle on the first long drive back from a camp trip with our 2 year old son. I was absolutely livid to discover a brake caliper had come loose due to a missing bolt when my wife called me on Monday (Aug 24). A quick glance at the manual says these require a very specific torque when maintained or inspected. I guess that doesn't get done. I've attached a picture that may convey the gravity of the situation better. I had the vehicle towed back and the sales rep quickly deferred the issue saying it had to Go across the street" they don't handle the service on location I guess? That certainly didn't instill any more confidence. I don't like to give bad or emotionally charge reviews but I think this one is sober and honest. Owning and maintaining a small fleet of commercial trucks I understand things happen and there is nuance to the business of servicing vehicles. If this bolt was broken I would approach it differently than it simply missing. The threads are perfectly intact. I was mad but now I'm just disappointed. Don't these torque values on critical components get checked? I'm left with more questions than answers.Edit: Removed another star. On top of the above issue the finance company they set us up with continued to take payments for the first vehicle we traded in? Palladino's rep just said "We sent the cheque" which leaves me wondering if there was any communication at all. Will that payment be credited? Pocketed? Who knows nothing was explained. I'll happily ignore it just to be done with this experience. If you made it this far into the review check out the Car Lot on Falconbridge if buying used (I've purchased 3 commercial vehicles there). They seem to have more time to service their vehicles and spend time with the customer. They even threw a back rack in on a truck deal that was delayed 4 hours."

From start to finish, my experience buying our new Honda was nothing short of amazing. Marc Chaumont is extremely easy to talk to. He was very pleasant, patient and always took time to answer my questions. Marc was also very quick to return text messages and kept me informed. Karen in service also made me feel welcome and special. It was the best experience ever buying a vehicle. 6 stars!!!

The sales staff are professional and real at the same time. Management was a pleasure to deal with and the finance team was just as friendly. The availability of cars at the moment is a different story. Waiting to talk delivery of my new car

Hade an amazing experience with Ryan Devon selling my car! He was extremely patient. Guided me through every detail/step. All in all very friendly, trustworthy, and I was able to sell my car at the price I wanted. I will be recommending him to everyone!

This is a review for 2022 in which we had the WORST mechanic experience. We went to Palladino Honda for a simple oil change. After waiting an HOUR for what others do in 20 minutes, we got the car back and drove home. Already extremely disatisfied with your price v. Other local alternatives- but I remained loyal as youre a dealership and should be extremely knowledgeable on Hondas! Two days later my neighbors told me my car was leaking. Sure enough theres an oil slick. Once we told Palladino Honda of the issue, they didn't care!! They told us to DRIVE the car across town, which is 20 minutes to them. Worst part is they said we can only come in TWO DAYS LATER as they are full" for the day!!! If this wouldve continued

I had no car anymore and a sales guy brought me all the way from Leveck and back to see a car. Well I got one and it works great. I feel like they got me out of a whole.

The palladino certified cars are faulty and then they refuse to follow up with repair of car.Got 2020 corolla which was palladino certified car from here engine light was on within 3 days.Worst place in Sudbury to buy car.

This is a remarkable dealership. I purchased a car from my good friend and Palladino prepared the car by doing some required work on the car...and performing a safety check. This situation required extra assistance for my elderly friend. I have never witnessed a dealership going so much above expectations. I only wish I lived closer. I cannot believe the level of professional service!

So here's an update, I had to get my CRV serviced and Jay and the mechanics are awesome. I read some reviews from before and if your not getting this exceptional service than you really have to look at yourself. Jay is awesome and has helped me tremendously.

Just an update for more great service from both Matt B and Jay B. Perfect experience....we are on the road in our new wheels! Thanks guys!