Purolator

Delivery driver didn't buzz my apartment properly, but after getting in contact with the support team (after a 40 min call wait), they had the driver re-attempt the delivery within 30 minutes of hanging up. Would be 5 stars if the delivery driver had just delivery driver had just properly delivered the package in the first place... but the customer service did a 5 star job!

Barb and crew at the Red Deer are top notch, fast, friendly, and efficient. Highly recommend 10/10

The delivery drivers are great. Unfortunately deliveries are often late. I understand have logistics work and know that issue arise, but I get a notification that my delivery is on the way and the truck drives past, then receive a notification that my order couldn't be delivered because of weather or pandemic... That's nonsense. The weather is perfect and the pandemic is over. Why give nonsensical reason and anger customers? Give a good reason. If the package is too heavy for the driver, let us know. Don't just select a random reason.

I love ordering two separate packages and having them end up at the opposite sides of town when delivered one day apart, and purchased from the same company.What the actual :XMichaels and Queens drive.I cannot believe it

Got 4 quotes, best price AND most convenient small town drop off.

Not one employee is happy here and the delivery people rarely follow instructions. Updating my instructions online and releasing signatures doesn't do a thing as well apparently.

I’d like to think I’m a regular customer. Purolator has always been my first choice for my shipping needs at work and home. I received my email saying my package had landed and was ready for pick up. When I got there the woman who was at the counter did not acknowledge me at all. I approached and said excuse me she looked at me and said what. I chose to ignore the attitude, everyone has bad days right? I asked about my package, gave my info and she looked in the computer and quickly went back to look on the shelves I assume came back out and said it’s not here. I showed her my notification she just shrugged. I asked if she could track it down and I was told no. At this point I’m getting upset. Another woman came out, Barb I believe was her name, asked if she could help, quickly located my package in the back, was very pleasant and quite frankly saved the day. Thank you for your awesome service today.

I went into the office and was very frustrated about my package being late, after the lady explained why it was late I had a better understanding, Barb helped me at the counter. She was very friendly and gave great service and advice. If you go there ask for Barb she will treat you well.

Worst company to deal with. Automated service must have been developed by trained apes. Unhelpful and arrogant employees that lie. I was home all day and they never even knocked on the door and told me they couldn't delver my package. Made it impossible for me to pick it up.