Budget Car Rental

Staff was awesome as usual!Unfortunately the vehicle was older, (over 90,000 km) didn't smell great, and developed a malfunction of some safety features on the highway.That being said I never have had a bad experience before from this location. Will definitely be back as I am sure this was a rare event.

This budget calgary trail branch is superb! Rented twice already with them always good service and Exceeds my expectations, good variety of vehicles to rent out and super easy to deal withStaffs are really nice and helpful! 5 stars are not enough to rate this

I did reservations this place 2 weeks before date to pick the car I pay for GMC YUKON I call them 3 days before the date and I ask if car is available they said yes and I call again before the day coming in to pick the car they said I can come anytime to get the car when finally day come to get the car they said we don’t have same car we give u chevy so please be aware from that place is scammers stuff there

Very smooth and transparent . The guy of Indian ancestry was friendly and wasn’t trying to make money off you. They were very accommodating

I booked an intermediate vehicle and arrived to pick it up via an out of pocket Uber. They were out of anything except for a 1/2 ton Ram. I cannot rent that vehicle due to parkade height restrictions. I booked it about a half hour before picking it up, so that is on me and I understand that it is Sunday but why did the website allow me to book a vehicle that doesn’t exist. Extremely disappointed with Budget and I am out of pocket $50 on two unnecessary Uber trips. When I have a reservation confirmation in my email for the vehicle I booked, I should not have to call to confirm they have a similar car to the one I booked. The employees did apologize, however I am still very disappointed.

I got a brand new RAM 2500. It came with tons of option like siriusxm radio at no extra cost. The process of the pick and drop off was very convenient. The receptionist was professional and helpful.

Used to be the best car rental location in Edmonton. New management, owners? Not sure. Definitely gone down hill in service. Avoid.

This place has the best customer service and super fast service at that. Friendly people and offers all the right add ones you want and isn’t pushy for the ones you don’t want and also the price here cannot be beat.. forget Uhaul or other rental companies especially here in Edmonton this location specifically is next level.. come down and see Suhaib at the 5905 104th street NW Edmonton if you need to rent a truck or vehicle at all.

Remember that Seinfeld episode when Jerry reserves a vehicle and they have his reservation but no vehicles? That is my experience today. Our car had to go in for emergency repair, reserved a car through AMA, get to this location, no car available. The guy working there, his excuse, we booked to soon. Atrocious experience. Cost went from $350/week to $660/week for because the guy working added things and lied about extra costs like added driver, cost per day and so on. The guy even starts to complain when we cancel the vehicle because ink is expensive for his dot matrix printer. Service was garbage, experience was garbage. Stay away from this place. Zero stars is a more proper rating.

Try avoiding going to this place. They will email you a month later with a random bill of new windshield they had to install because of the trip you took with them months ago but since then vehicle had put on 20k because it didn't have the time to go get fixed.Customer service guys finally took off the bill but this branch is terrible in their customer service and have 0 idea on how to deal with people. Can't email people months later with a bill when you kept renting vehicle out for business