Structube

We love our soft couch! So comfortable I fall asleep there almost every night. It took about 2-3 months before it got back in stock, which was okay because we ordered it enough in advance to arrive when we wanted it to. With all the COVID delays this was not surprising. Their policy was great as well. We were able to cancel any time if we wanted to. Only had to put a small deposit until it came in. I don’t know why people are complaining about the service here, the workers were all friendly and helpful.

I went in-store for the first time yesterday (Sunday) around 11am and spent a solid 25 mins testing sofas around store, and the three employees did not even acknowledged or offered to help me. They were grouped at the cash talking.Absolutely unprofessional. Do better.

First of all, this review is for the company's customer service, not the store.Secondly, it's based on one most resent instance I had with them after the successful purchase of multiple products over the years.Thirdly, I just noticed how selected reviews" of only 5 stars are featured for this specific product - with mine nowhere to be seen.I purchased an office chair almost one year ago and for the first few months I used it rarely

Customer service is really bad, I understand there was and it’s going on a lot in the world that makes difficult for them to know if the will have the products or so they said in all comments in order to apologise for the delays. I really don’t understand why would you showcase some products if there is not stock.We purchased some items in the store since December and we were told there was not in stock however, they will be delivered In the next month. It’s already March called the store to have an update and they just keep saying the same, not even an attempt to apologise for the inconvenience or see where are the products are. It’s very frustrated and useless to call.

You can find some nice pieces here and there at good prices but their customer service needs serious help! Almost not worth the cheap prices. Someone needs to tell them about ‘omnichannel customer experience’.

We ordered most of our furniture from structube because we liked the designs. However, I was very disappointed with the service. One day after having the ITASCA light professionally installed, one of the wires ripped and it was hanging from the ceiling. We also ordered 4 dining chairs (Camille) in beige. However, only 2 beige chairs were delivered and 2 yellow ones. We paid for delivery and assembly of the chairs. After calling structube about their mistake in sending the wrong color chairs, they refused to deliver and assemble the correct chairs. Instead, they expected us to bring the chairs to the store for exchange. This created a lot of inconvenience for us for a mistake by Structube. I would appreciate more effort to fix mistakes and not expect the customers to should that.Another element that could be improved is that if you buy something from a structube location you can only return or exchange it at that location. It would be a lot more convenient if customers can return and exchange items from any structube location. Overall, I am extremely disappointed in Structube's customer service.

Don't buy anything from Structube!!! I'm wondering, how incompetent you should be to make a sofa like this. The main structure is made with the cheapest wood you can ever find! Confort, zero. Quality zero! Photo made from below without the cheapest cover material.

Beautiful furniture. Great shopping experience “only if you get the articles at the store”. Online experience is more than bad. Extremely long waiting times (more than 7 months) they will not follow up, but more than welcome to get your money besote hand. Once arrives it comes damaged. $50 Refund is not negotiable no matter if you show proof by photos. I recommend Maison Corbeil. A more responsable company with their clients.

Customer service is non existent in this store. The displays are beautiful but that's about it. You're better off ordering everything online if you want to shop here.