Herc Rentals

Good people. Good rates. New equipments

Comme and see us for all your rental needs. We have all the rental equipment needed for all your projects

Great service, great prices.

Great service

Text from. Herc Rental employee.The grinder is in the shop it just got returned today...will let you know when it's ready ...$1402 for the dump trailer and 736 for the roller (monthly )It would have been totally okay if Herc didn't have the equipment or couldn't repair the equipment, but they shouldn't have rented it out when it was promised out, and they shouldn't make reservations of any kind they can not fulfill.I had two trailers out, it was alot for Herc to keep track of.I returned the equipment I rented because of the poor communication and follow through.Upon returning the equipment which I was told $700 per month I was billed a total of 2200 for 1month and 4 days.The supervisor at the store said that I shouldn't have been given that rate , a trailer was included.That's fair, however I rented it because that was what was offered.Perhaps Herc rentals should review the regulations with the consumer agency Canada ( competition bureau) regarding door to door sales and not providing services offered, agreements confirmed by text.If your employee wasn't authorized to make equipment rentals, he shouldn't have been showing up at work sites for sales or with the general manager.It's actually Overbilling what happened.It's not the sales reps fault their is a failure in internal communications at Herc Rentals.I told a customer I would grind her stump on numerous occasions because of what Her Rentals said. It's available" . "It's coming from Kingston" " it was rented to someone else." . It's damaged...it's being fixed.... its available....it wasn't.Very polite staff. Terrible overall customer service.When I initially met with the general manager about the rental issues he said it was **** **** acknowledging the errors.Customer: July 2019Sorry for the delayed communication. I have had no new information for you. I had not intended to return for a third time with a home Depot stump grinder.When I was last at your house with the stump grinder

We agreed on a preferred vendor rate, within about a 1-1.5 year timeframe, after a new sales rep was hired, they jacked up the prices (double the original agreed price) and made no effort to remotely honor the prices agreed on. I would've understood some increase due to inflation, but a 100% increase was too much. I paid it, and asked them to come back with at least some form of preferred rate for 2023, but neither Ross or Ziade have replied since payments were made.