The Brick

Extremely friendly staff, patient and efficient with their services! Thank you for your kindness, I can’t wait to receive my purchase

If you value timing, avoid dealing with the Brick. I bought a mattress set from Saint-Hubert 1451 Boul des Promenades." But on the delivery date

Today I went to Brick in Saint-Hubert around 3:00 in the afternoon to buy a sofa knowing that I live in Saint-Laurent based on a call from a friend of mine who informed me that there were discounts. Indeed, I was able to find what I was looking for (I will put a picture below). The sofa was $1,698 and after the sale it's $498. Dollars. Indeed, I decided to buy it and asked the responsible person in that department (salesman), whose name was Willian, to complete the procedures. He told me that the reason for the big discount is a defect in the sofa’s mechanism. I told him that I had examined it and that it looked good and there were no problems with it, and that I wanted to pay for it immediately. Willian examined it, and indeed, he did not find any defect in it, and he showed signs of astonishment. He took my address and asked me if I wanted to extend the warranty for a period of five years, but I refused.. Before I paid the price, he spoke to someone and then told me that unfortunately the sofa is sold. I am not a small child and it is very unprofessional for me to be treated this way. i know that the sofa was not sold and that perhaps the person wanted to buy it for himself by discovering that there was no defect in it... or that something was wrong on their part and they wanted to withdraw the offer under the pretext that the sofa is sold. The basis of business is trust and honesty, and this I did not find in my dealings with Brick... Yes, I cannot force you to sell me that sofa, just as losing a customer means nothing to you. But I have to record my observation, may it reach your administration. Unfortunately, you wasted my time and I am very disappointed....

Purchase in store was easy, got help immediately and the delivery guys were great. The sofa looks great

The selection was greatly improved from our last visit. Michel G. Was of great help in servicing our needs. Bought bedroom and study furniture. Thanks Michel!

The worst store I have ever bought from. They do not accept any responsibility for the sale of goods after sending them and do not respect their customers. After buying from this store, I have received a bunch of broken sofas, and after much difficulty, I changed it, and the next time they sent a broken sofa and the story continues, never make our mistake

Terrible attendance. My daughter and I recently arrived here in Montreal, and we went to this store to see some models of mattresses. However, we do not speak fluent French. The store staff thought we were poor, and because we didn't speak the language fluently, they ignored us and dismissed us. I asked them to help me check my flext card balance and they didn't give me any support. that's because I would spend about $3,500.00. Well, I believe I am the one who pays the shopkeepers' bills. For the education and help they gave me, they don't need customers.

Changed my review, completely inacceptable. I am told to pickup my purchase Friday, arrive there, sorry your chairs have not arrived. A bit annoyed I leave and asked to be called. I get a call 4 days later, arrive at the store and told I was called by mistake, the chairs are still not there. Pick another store if you can.

Only reason I am giving a 5 stars is thanks to Alex's excellent customer service. He's the only one there who isn't rude and impatient with customers. Definitely recommend buying with him.Thanks for making our experience at the Brick a great one!