TUMI Store - West Edmonton Mall

Very, very good product quality and ... a bit overpriced. It's s ok, though.The Staff was extremely nice and eager to help. If you need a professional bag to carry your laptop (and stuff), Tumi is a good place to find a decent choice.

Terrible customer service with an okay product for its price range. I was on a hunt for a backpack carry-on convertible that could fit a good portion of my heavy textbooks for school, have good supports and was easily converted to a carry-on. When got to the store to buy this bag the lady was trying to sell me a lightweight backpack with no supports and was too small for my book needs. The sells rep kept pressuring me to buy this expensive bag that did meet my needs, and when I told her that I am not buying today because I wanted to match compare with multiple stores. To prevent ending up with a backpack that causes pain, and that's not functional she became defensive of her product and kept insisting I buy the 415$ backpack today. I ended coming to store after school (University) with my textbooks the same lady insisted that I purchase the pack even though it did not fit two textbooks with a notebook, and laptop.

Donna at TUMI was Top Notch.She knows everything there is to know about the product, is absolutely 0 pressure, and is easily one of the kindest people I've ever met.10/10 would recommend TUMI and Donna!

Donna was our sales contact. She was polite and very helpful. She took the time to discuss our needs and options with little pressure to purchase. We will be back soon to buy, and appreciated her professionalism to her customers and the brand.

While Tumi is more expensive than some other products, you get great value for your purchase based on quality materials and quality design. The staff also take the time to get to know you enough to ensure you get the actual product you need and want, making the whole process very enjoyable. I consider them friends, not sales clerks

This review is long overdue but the staff at this location are absolutely wonderful, knowledgeable and caring. They managed to fix both my Tumi locks so that I could fly out on short notice. Best customer experience ever!

Customer service was excellent at this location! Donna helped me out and was awesome. Definitely go above and beyond for their customers. Amazing quality products and a great in store experience :) thank you Donna!

Bobbie really helped me out. I had a warranty claim and the head office" was pretty unreasonable with me. I phoned the store and Bobbie helped me straighten it all out (she got a brand new bag shipped to me to replace the one they couldn't fix). Thanks Bobbie"

Go see Bobbi, she went above and beyond for my husband to make his birthday gift perfect for him. The staff is friendly and knowledgeable and the products are fantastic! We will definitely be shopping at Tumi WEM forever now!!!

We bought the Alpha 3 Expandable Organizer Laptop Brief in the colour Anthracite and my boyfriend loves it! Excellent laptop bag for travelling professionals.Exceptional customer service from Donna and Bobbi. They are both so knowledgeable, friendly and helpful. You get what you pay for when it comes to product quality and customer experience.