Avis Car Rental

Do not deal with these people. They charged my credit card twice for the same car rental and now after three months they are still investigating my claim. I was told it would take a maximum of fifteen business days to see resolution. Poor customer service that is completely contradictory to the Avis/Budget mission statement.

Worst rental experience I have ever had. Customer service at check in withheld details regarding service charges and added pressure when signing the agreement. I was charged for having my spouse as an additional driver. When I noticed the charge, I returned to the service desk and noted how the charge was against Avis policy. The agent said that they are a licensed location and are not subject to Avis policy and I was told well

If i could given 0 i would. DO NOT RENT FROM THIS PLACE!They absolutely never answer their phones. I had to prepay for the reservation and it took me nearly a week to get ahold of anyone. sent them my credit card info via email which i wasnt comfortable to do in the first place only for the manager to tell me he essentially forgot about this and itll have to be dealt with on the day.Then my return flight was delayed 3 hours, once again couldnt get a hold of anyone and when i eventually did i was told i would be charged a full extra day. when asked why would i be charged for a full extra day the girl sniggered and said well why wouldnt you be"this is the level of rudeness and professionalism youre dealing with. ANY other place you can rent a car from in Thunder Bay i would recommend over these guys. if nothing else... try taking the bus!"

I wish I could give this place a Zero. Worst customer service I have dealt with.I rented a car for four days. I booked a mid-size SUV and was given a Nissan Sentra. I went inside to ask for another vehicle and I was given the keys to a full-size SUV. Little did I know, I was charged a $350.00 upgrade fee without any explanation on the day of taking the vehicle. I was also charged another 118.00 for a concession fee which also made sense at the end but no details were provided. Had I known, I would've booked an uber and rented a car at another location in the city. Much cheaper than 118.00.The SUV given to me was also dirty and not clean. I had to clean it myself. Upon returning the vehicle, I was advised I had to pay for the upgrade and on top of that I was being charged a total of another 458.00The total for this reservation from Wednesday Afternoon to Saturday afternoon came up $1079.00. What SCAM artists.Lady at the counter upon return was the rudest individual with no helpful answers. She had the attitude of a three year old. STAY AWAY FROM THE PLACE. AVIS WILL NEVER HAVE ANY OF MY BUSINESS EVER AGAIN.Bunch of Scam Artists behind hidden lines in their contracts.

Most unorganized rental car location in Canada. Cannot be reached over phone though the number appears to be a direct line. No invoice by email even after 4 days. These folks need to learn from Enterprise.

Vehicle was nice..front wheel drive different...parking brake in odd spotHard difficulty disengaging.Not happy with $350 hold on my credit card in addition to charge for rental. Travel a lot for work and can't afford a lot if holds before services attained

No one at counter service , can’t find key drop off and no one answers the phone tues sept 7 @14:50Car was dirty and still had paper work from last renter. I was on time constraint and had to leave.Counter personnel when I picked up was not wearing her mask / snacking through entire process of pick up. Have always had good Avis experiences at other locations . Don’t rent from this location.

Worst Avis Experience That I've HadI've been a loyal Avis customer for years and had a terrible experience this weekend that was not only disgusting but jeopardized the safety of my 18 month old. After leaving the airport, I found food remnants on my steering wheel and eaten pistachio nuts in my drivers door. Only being in town for 38 hours for a wedding I did not have time to go back to swap cars. I also rented a car seat from Avis for my daughter and upon removing the seat I saw in big letters Do Not Use as Child Restraint After Dec 2015"!!!! Not only did AVIS put my daughters life at potential risk

I wish I could give zero. Due to my job, I’ve been traveling a lot across the Canada and US and even worldwide. The Worst ever customer service I have ever seen in my life.

Worst AVIS rental experience ever. I travel and use rental cars quite a bit. Preferred Express member status with Avis. I booked thru my travel agent with corporate code discount. When I arrived they gave me some car that i didn't like, I booked a full size car. I politely asked the lady any options today under my category. She offered a Jetta, she said it has Winter tires. I accepted it thinking its under my category. She didn't say anything about upcharge and nothing...Upon my return, I never got a email receipt very unusual. so I called and they email me a receipt with optional products as $20/day. $20/day more for having winter tires apart airport fees & $55/day rental. When I inquired they accuse that i agreed to $20/day winter tires and they have my initials. I thought they were getting signatures for damage waiver and non-smoking just like other AVIS centers.Even though my business is picking up the tab! This is completely unacceptable business practice. I phoned my corporate travel manager and reported about this incident and advised not to book any AVIS at Thunder Bay... If they can do this to Business personal imagine poor individual personal rental.PLEASE DON'T BOOK AVIS AT THUNDER BAY, ON airport.