CIBC Branch with ATM

I recently had to withdraw money from an ATM machine at CIBC. Upon doing so the money hatch refused to open. The machine froze and essentially became a paper weight as it would not leave the withdrawal screen.I checked my account and noticed that the amount I tried to withdrawal had been debited from my account. So, I called their support where I was told to wait 15 days or more and was given no guarantee of receiving my withdrawn money.Better yet, I also visited the CIBC first thing in the morning and was told to wait on the online ticket previously created.Basically, if you are wanting a dependable bank that puts you first, please don't pick CIBC. They have awful customer service, and poor policies. I've had too many altercations to ever recommend them as a banking institution. I am a student who does not have a lot of money, and CIBC has tried to rip me off every turn of the corner.

I would avoid this branch. They really don't know what they are doing. I deposited a certified cashier's cheque. I was told 2 days to clear but they processed it as a regular cheque. 5 days later the cheque didn't clear.

CIBC is the worst bank we’ve ever had account withEven a business account everything on hold and no employee or manager to serve customers just the reception is very nice to tell you we can’t do anything for youJust do it online the branch for nothingThe maximum cash is limited for 5000$ they don’t have moreWhile there fees will be taken asap .Do your job better always serve the customer he is paying you

I came on Friday in this bank. I wanted to open an account in this bank, and I had an amount of approximately 50,000 dollars, and I needed to open the account in this bank or another bank. A week to open the account, so I told him that you are an employee, and you cannot bypass the laws that are not allowed, so I ask you to call me the manager of this branch, and he replied saying that my manager is very busy. I deposited my money, he gets annoyed with me and he told me very rudely this card, you have to contact my branch manager and he also told me you have to open an account on the bank website and I came back and said over and over again I told him I really need to open an account now, but unfortunately he did not respond to my request, I was annoyed by the way he dealt with me and his bad behavior I also asked again the manager, but he did not respond to me, as if I was talking to a wall and not with respectable bank employees, and at the same time I went to another bank called Scotiabank, and their reception for me was very wonderful. I entered They were angry, but they made me smile and happy, and he apologized to me on behalf of this bank and the employee’s actions. They told me: “Don’t worry, we are here to serve you and every Canadian citizen here.”

Cost me and my buisness time and money every time I go there. 20 minutes to certify at other bank. 30 to 45 minutes in line at cibc. Another 30 to 45 minutes to deposit a certified cheque after 2 years of depositing and never had anything bounce. Same teller, same me depositing same wasted time and money. For the amount of pain and time and money it costs me everytime i go to my home branch, I wish I was rich to buy that building and tear it down. Closing my account as soon as this season is done and thank you for all my wasted time

Friendliness only goes so far. I need to feel safe going into a branch when there is covid... today was a let down. The teller is at her booth eating chips and then the sanitizer bottle was empty. Just didn't look clean or safe to me. Usually this branch is great

DO NOT SET UP AN ACCOUNT WITH CIBC! Worst bank ive ever been to; CIBC sucks in general; but they HAVE NO ATMS WITHIN 25 MILES OF MY APARTMENT & This branches ATM room is locked when they close; basically they have no ATMs and dont care, as long as they dont have to pay for a security guard for there ATM room... im switching banks and closing my CIBC account.

The branch always has a huge line up at the teller the tellers are always busy out if the 6-7 wickets that they have they only have two tellers at any given time. Had opened a savings account and a small business account had to close them after a month due to their service level.

Super dissatisfied with my business advisor Claudine Gravel. She has literally wasted months of my time on loan applications that apparently we were never even eligible for, only telling me this after I spent $1000+ with my accountant getting the financials she wanted ready. She does not seem interested at all in actually doing her job, and it takes weeks and months to get back anything from her. I have been telling her for months to get us an operating LOC, and its as if we didn't discuss it over a dozen times. She just pretends like nothing was discussed and nothing was requested and just goes about her day.I will be cancelling all my business accounts and moving all our money to a different bank.