Golfplay

Outstanding experience!I’ve played ever simulator in the region and this is by far the best experience.Each bay has significant space to relax and play. No cramped feeling and couch space for all!The automated teeing, tee height setting and ball retrieval is worth any minor delays that might happen if something glitches (noted by other reviews) because you’re not flinging tees at your friends eyeballs, chasing down tees, breaking tees to control height or dealing with fixed tees at some locations where the weight of the ball slowly lowers the tee height.The tech is awesome. Coming into it I thought the platform angling when you’re on a slope and the different hitting surfaces (fairway, sand, rough) was going to be a gimmick but it was awesome to experience.If you want a true golf feel and comfort for you and your friends I suggest this spot for sure!

Nice place and the staff was good. It is a little more on the pricey side for simulators. But it is a nice facility!With that being said, having your turf look like this is brutal. Lucky I hit left handed, I beat all my right handed friends this day, so that is why it isnt one star. Also, was trying to book with my gift cerificate, but I found alot of the weekdays are booked solid with league nights. So be aware if buying a gift card for someone, time flexibility may be limited.

Absolutely the worst customer experience I have had in years.No one knew how to program a best ball game for my group of 4. It took 30 minutes to get it sorted and then the manager refused to extend the time even with no one wanting the booth.A very poor understanding on the manager's part of what it takes to build a repeat customer for a new business.

We hade are work christmas party here last year and it was a lot of fun. We are having it here again this year. Looking forward to it.

Always a great experience. Clean place, friendly staff, great food. The Sims here are a highlight with their accuracy in both long game and short- putting is always a problem but not here! And great course options to choose from. Nowhere better to play sim golf

I reserved a booth online, and I showed up 15 min early. I didn't get into my booth until 5 min into my time slot because of the guys playing before me. Then league members showed up to play after me and started moving their bags into my bay 10 min before my time was up. Lost about 15 min of my paid time. To top it off they billed me twice, $113 for the online reserve and then they charged me again at the facility. I've been trying to contact them by phone and no one answers. I've sent an email and I'm waiting for my refund. Will not be returning

If I could give a zero I would. I had a confirmed reservation for Father's Day. I showed up and they were closed. No email cancelling and not even a call. When I called today to let them know the guy on the phone kept laughing and said sorry. I am not sure why he thought it was so hilarious that they didn't notify me. They ruined our Father's Day and then had the arrogance to laugh at me. Worst customer service. Don't book an event or special day here if you want to actually enjoy it.

Fantastic golf clinic experience with Natalie Gleadall at the Golfplay Waterloo location. The first session of the Ladies Clinic just finished and I can't wait for the next! It was so great to learn from a pro in this setting - indoor driving range simulator with Coach Nat guiding us. She gave me a bunch of tips and tricks to improve my swing. I found the group lesson format to be very beneficial and less intimidating or stressful than a one on one session.It also makes a fun ladies night out with drinks and snacks after - try the sweet potato fries.. the dip is amazing!

We had a good time golfing last night, but the attitude and the service is why there is a 2 star rating. We arrived 15 minutes early and when our time came around, we went over to the booth and met the server who was setting up the machine. She seemed annoyed that we didn't know how to set it up and when I asked a couple questions about where courses are and what the level of amateur vs beginner is, she said she didn't know. We had a couple glitches along the way and went over to get help and again she seemed annoyed that we were asking. We ordered food and a couple non alcoholic drinks since they don't have their license yet in Waterloo. Food was decent, but there was no check to see if we needed anything for the time we were there, I went to the bar and asked for a water. It's not like it was busy, so figured there might be a check in. About 15 minutes before we were done, she then came over to our table and started cleaning things up, but we still had food and drinks on the table. She took our drinks and tried to take our food and I said we weren't done, again she seemed annoyed. We had booked 2 hours and we finished about 3 minutes early. You could tell they wanted to be out of there as quickly as they could. They actually decided to close early and turned down a group because no one else was booked at 10. Overall golf was fun, but you have to look at who you are hiring.

We had a great experience at Golfplay! I am not an experienced golfer but still had a blast. We even brought our 7 and 9 year old boys along and now they keep asking when we get to go back! The system was easy to use, the staff were very helpful and friendly, and the food and drinks were awesome! We will be back!