Hannam Fertility Centre

I’ve had a terrible communication experience through most of my care at Hannam having done natural cycle monitoring, IUI and 2 failed IUI cycles all self funded with Dr Arthur and her team. Communication with Dr Arthur is sparse and with lack of empathy . The embryology lab forgot to call me after 7 days of waiting to update me in regards to number of embryos that formed blastocysts. Two weeks later, I get an email report regarding my abnormal PGTA results 9 mins on a Friday afternoon before they close so I cannot reach anyone to discuss my devastating results! I am shocked by their communication and lack of compassion for a large centre that charges more than the other large clinics in the GTA. Please go elsewhere!

4 years ago I visited this clinic and now we have a beautiful 3 year old daughter. We visited many clinics, but were greatly disappointed by them. The staff at Hannam were kind, patient and provided facts that helped us make the right decision. Thank you Dr. Hannam.

An absolute trainwreck - I am uncertain how anyone should trust their fertility, if they cannot handle scheduling an appointment.For a premium clinic, the service I've received so far has been below standard. It took 18 days to schedule in my first appointment in the books for an appointment a month away. The appointment got changed 7 days before because the doctor was no longer available.Totally acceptable that things happen but on the day of the rescheduled appointment, the doctor never showed up - so I had to waste at least 15 minutes sitting on a zoom call. I emailed the clinic and no one responded.

Careful:-good clinic if you’re doing IVF through them in Toronto.-if you’re using a partner clinic like Shady Grove DO NOT GO VIA HANNAM - go direct. Why?1/ they write a loopholes into the agreement where if you abort due to Down syndrome they will take your $ and deliver nothing. In the USA you get a proper guarantee of a live healthy birth and you CAN abort for health reasons like Down syndrome.2/ the team - use them direct and they’re on the ball. Go via a partner and they put the worst people on, ghost calls, you can’t even properly book in for ultrasounds or get results without calling with unknown caller since they will screen you and totally go limp. This happened with us as well as our friend.Best to just use Shady Grove in the USA.

I have three children through this clinic and natural conception program. Dr garbedian helped me initially. I have pcos and was almost infertile. But, the team helped me have three children. They are my world. They checked on my pregnancies as well. We moved far and they communicated through virtual communication and be still assisted me. I’m eternally grateful and thankful. My children in a frame two boys and our princess!!

I have had a terrible and extremely stressful experience with Hannam. I was trying to get pregnant and I have mild PCOS so I wanted to go to a fertility clinic to get some help. Every meeting with Dr. O'Connell has been stressful as she kept pushing me to say yes to more invasive treatments. I was extremely overwhelmed from the start but I never got any reassurance from her. She has absolutely no empathy and she doesn't seem to care about what we go through mentally. All she cares about is making money for the clinic. I haven't even tried to get pregnant for 6 months and she let me know that it is highly unlikely for me to get pregnant by myself or even with IUI(I never had any IUI treatments done for her to decide IUI wont work for me) and then she kept pushing me to get IVF treatment as that is the only chance for me to get pregnant. The staff were helpful but every meeting with the doctor only made me feel worse about going through all these difficulties to get pregnant. There were numerous days where I cried myself to sleep as I thought there was no light at the end of the tunnel and I would never get pregnant. IVF was not an option for us as we are young and we don't have that kind of money to spend on getting pregnant.I couldn't take her negativity anymore so I changed my fertility clinic. The doctor there was shocked by looking at O'Connell's diagnosis and she was surprised that I was given so much medication where I should just be trying by myself as my husband and I are healthy and do not have any big health issues. I was even given medication for diabetes at Hannam when I don't even fall under pre-diabetes category. Ladies, please take care of yourselves and when you find such negative people trying to influence you and your choices just get away from them.I am not pregnant yet but I am hopeful as I now have a doctor who is empathetic and who cares about my mental health as much as my physical health.

I rarely engage in writing reviews, especially bad ones, but I feel compelled to share my experience in order to help other individuals, particularly women make well-informed decisions regarding an immensely significant matter. The process of undergoing IVF is inherently accompanied by stress and emotional strain, and regrettably, my encounter with team Gillman only served to exacerbate these burdensome sentiments. Having previously experienced a successful pregnancy through IVF with another exceptional team, I decided to pursue another transfer in 2020. However, despite reaching out to team Gillman and conscientiously following up on numerous occasions over a period of six months, I received no response. The lack of communication during this protracted interval became especially distressing as I found myself having to relocate to another country, consequently intensifying the complexities of coordinating travel arrangements and satellite monitoring.Eventually, team Gillman got back to me and we proceeded with transfer plans. I coordinated satellite monitoring at a local clinic, although they subsequently alleged that my results arrived a day late, a claim I find highly dubious given my direct confirmation with the satellite clinic. Consequently, my arrangements for flights and accommodations were rendered futile as my transfer was abruptly canceled. because of the lost results. During the phone call I received from Shana, a member of their team, her demeanor was marked by rudeness, insensitivity, and an aggressive recommendation to seek assistance from another clinic, since satellite monitoring was not a service they provided. Evidently, my unique circumstances did not align with their standardized approach, resulting in an utter lack of accommodation and, in fact, a two-year delay in my plans due to their misleading representation.Subsequently, I proceeded to send four additional follow-up emails to the nurse manager, but regrettably, my attempts at communication have remained unanswered. At this stage, my primary desire is for my eggs to be transferred, yet team Gillman persistently squanders my precious time. I still wait for a response on how to get access to my own embryos so that I can transport them to another clinic.If you are seeking a clinic that provides individualized care with compassionate and empathetic professionals, I implore you to steer clear.

The Hannam Fertility Centre is truly outstanding. Their compassionate staff, personalized care, and state-of-the-art facilities surpassed my expectations. Highly recommended for their life-changing support.

Hannam fertility gave us wrong information and wasted 3 weeks of our time. We moved from US and had our embryos in US and asked Hannam Fertility to do the satellite monitoring for us. The team registered us for satellite monitoring and gave us appointment 3 weeks later and when we went on our day of the appointment they didn’t even care and made us do a zoom appointment in the clinic with Dr.Arthur who mentioned that we don’t do satellite monitoring. If that is the case why do you intake patients, make them come to your office, do a zoom call with doctor ? You could have told this on the first day itself and we could have gone to other clinic. Dr Arthur just didn’t care and was not even apologetic that it was a mistake on their end, she was completely inconsiderate and least bothered. We spoke to one of the nurse who was really good but most of the staff just doesn’t care. My suggestion please avoid this clinic and avoid Dr Arthur.

Official complaint lodged with CPSO for ineffective service. What kind of person is the CEO/Owner! Calling themselves professionals, what a joke! Close down alreadyRude people work here, no compassion and toxic behavior from all the people I spoke to. Avoid the heartache and look somewhere else. I am going to tell a lot of people I work with and know, not to interact with this gaslighting and toxic clinic