Caisse Groupe Financier | Caisse Financial Group

I was treated like a drug dealing criminal and basically kicked out because I invest some of my earnings from working construction into Bitcoin. Even though it’s the banks who have been proven this yr alone to have laundered billions for drug cartels.. using fiat.. not bitcoin.. they think Bitcoin is bad. They don’t want us to make it. They are clearly scared $hitle$$ of losing thier power of us and they want to dictate what you can buy. Even tho it’s perfectly legal.

dealing with them for over thirty five years I find they are getting slow at embracing change. like hours of operations that are good for their customers( 8-8pm and weekend hours). Also getting loans approved you need to wait for the right person to be back from vacation. Picture bank card instead of being asked for id every time I want to take out some of my money. By someone I don't know, to much turn of staff , in the days before the tellers knew you . I'm thinking it might be time to change to another credit union that's more flexible

My wife and I held a mortgage with Caisse for our principal residence for over a year, but decided to sell that home and buy something else. Due to timing, we wanted to purchase the new home and retain the existing home at the same time. Caisse would not finance both homes. So we got temporary financing with Scotiabank on the new purchase and were promised by Caisse that we could port over the existing mortgage shortly after closing. Closing on our existing home was May 20th, it is now Sept.20th, and we are still waiting for answers. We had locked in a rate with them as well for the balance of the new purchase, so we could blend and extend at a good rate, still waiting on answers. Our mortgage broker at Castle has been given the runaround consistently by both the Branch and the decision makers. People on vacations, meetings, meetings, meetings, very busy... We have been in this constant wait and see" status for months. Meanwhile we have been paying much higher interest on the temporary loans we got from Scotia

Always awesome and professional bilingual service when I go there !

Banks shady, don’t go hereOther 5 star reviews are fake

Absolutely a joke. There is never more than 2 tellers and 1 is always in training. You have to wait at least 25 min before being helped by anyone.

Wish I could give zero stars. Worst customer service ever. Tellers just keep getting worst and worst. Caisse do something instead of spending your money on advertising.

Long story short their communication within their operations is complete garbage. I am posting this review in February 2022, I had my account closed June 2021. Why am I complaining now? Because the idiots didn't close my account, called me in February ASKING IF I WANTED TO CLOSE IT and hit me with $600 + of bank fees and interest because they were too idiotic to close my account as originally discussed 7 months earlier. If I could give 0 stars I would. I absolutely would not recommend to anyone. Ever.

The Caisse provide a personal level of service you will not find at the big banks...without the high fees! Personally I’ve had enough of sponsoring the PGA but it’s an individual choice.

I like the bank but the hours are very inconvenient.. how are you supposed to do your banking when they close at 4:30 and are closed on weekends?