Novotel Toronto North York

The best part of the hotel is the location. It's near fantastic Asian restaurants, subway stations, and some grocery stores. The room though.. It wasn't very clean even after housekeeping came by. Would've appreciated a microwave too. It was oftentimes cold and there was no fan in the bathroom. The gym was small and the machines were old and noisy. The front desk were always friendly and helpful though. Not worth the price

Had an amazing visit! Room was very clean as was the bathroom. Had a great shower, nice bed very comfortable. Very friendly and helpful front desk staff. Underground parking only $21/night and felt very safe. Excellent location with subway station attached to hotel! A Starbucks is less than a block away and open very early. Made it so easy for us to enjoy a couple of days in Toronto without stressing about expense and availability of parking in downtown core. Would highly recommend!

Hotel staff was okay. Wouldn’t say they go above and beyond. Hotel is very outdated for the price listed, as well as having to pay additional for parking. Bathroom showers need to be updated, coating peeling off. Our first room the mattress was stained and indented. Second room was much better however, we didn’t even get a chance to sit on the mattress the bed frame literally broke and collapsed. They were unable to fix this. No microwaves and very small mini refrigerator. Would not stay here again.

ok the staff here is very kind but it's way over priced for what you get. The pool is currently closed but beyond that it's a very basic hotel with outdated furnishings and some rooms are extremely loud due to road traffic or construction. I will say I love the location for all the fun restaurants within walking. But guys...425$ a night after taxes and parking price tag for a basic room in north York...it would be so much more doable for 250. I'd stay all the time then on my Toronto trips. Just my thoughts!

Very helpful and friendly front desk staff. Room is a bit small especially if you're traveling with pet, but very clean and nice park across the hotel where you can bring your dog. Convenient location and convenience of underground paid parking garage. Enjoyed our stay

Swimming pool was advertised but not available to use, rooms were nice but small, minor broken facilities like the tap handle slightly coming out of the tap itself. Beds were comfortable though. And the breakfast was great, with the staff being friendly.

Small rooms with too soft mattress. Swimming pool unavailable. Take your own shower gel and shampoo as they will provide very minimal qty. Impossible to know when they will clean the room, it looked a bit of a random. The good point is that you are near a mall and subway, so very easy to reach any place. I suggest to avoid breakfast being very expensive compared to food prices in the city. Personnel has always be very kind

Location 30 minutes by subway to City Centre. Every member of staff we interacted with was friendly and helpful. Breakfast represented very good value. Dinner menu was a bit light but still good food. Rooms were bright and airey and well equipped. All in all a good hotel.

No frills 3-star hotel. Was debating between a 3 or 4 rating, probably a 3.5. The room was clean, spacious and had a Nespresso machine which surprised me as it was not advertised. I had an executive room which was a little dated but the bed was comfortable and everything worked as it should

I am in utter shock. Having grown up in the hotel business, When I was asked to leave the lobby of the Novotel Toronto North York this evening, I was completely taken aback. I was quietly working on my computer and there was nobody else waiting for chairs etc... The fellow who booted me was very nice and polite. I was dressed nicely and sometimes I like to have a coffee and work in the lobby of a hotel. Maybe because I grew up in hotels it is a soothing place to be on my laptop and do some work. I was friendly and I didn't make any telephone calls. I let the fellow know that in all of my years and all of my travels, And there have been many! I also had a cousin stay there a couple of weeks ago on my suggestion. I have never been told I had to leave for any reason. I had a suitcase with me because I was debating checking in but couldn't decide. This is a first for me and I would like to know if this is the policy of Novotel corporate or if this was a random decision by a desk clerk. I look forward to your reply and I will not stay, recommend or work in your lobby again. PS I was using my own hot spot and not the hotel's internet either. From 0 stars to 7 star hotels I have never received this treatment in 50 years of work and travel.