UNIGLOBE Voyages Lexus

Hi:))Everyone!Wishing the peace and happiness for all!Just wanted to share my great experience with this travel agency and the best personal travel agent for me -Veronika Veronika. :)))She was my travel-Angel !Very nice, polite and caring, attentive to all my needs and very professional Angel!She helped me to make my dreams come true - as the result = the best vacations of my life!!! Merci beaucoup,My travel Angel Veronika!Definitely, I will return this autumn.Thank you for the warm care!All the best!

Great service! I was communicating with Veronika, she gave valuable recommendations and helped us to select the best possible package, all went smooth and without any issues. Definitely will use this agency next time!

Was promised a reimbursement within 90 days when Uniglobe was unable to honor my flight plans in July 2022. Company keeps adding delays for reimbursement without cause. Was finally promised a reimbursement on December 23rd, 2022. Today, January 10th I still have not received my reimbursement of over $4,000. Be vigilant when dealing with this company. Based on my personal experience, they keep braking promises and seems like they will never keep their promise of reimbursing me. Buyer Beware.Update - March 21st, 2023:Still have not received a reimbursement. Sent an email several days ago; never received a reply.Update - July 11th, 2023I received a cheque from Uniglobe that ultimately bounced. I was forced to head to their headquarters a 2nd time to receive a new cheque that ultimately went through. The owner writing the cheques was arrogant and dismissive of myself and the other clients who were there and also asking for the reimbursements. Now, I am still waiting for my parent’s’ reimbursement; The company keeps providing excuses . I contacted the consumer protection hotline of Quebec and was informed that Uniglobes’ stalling of my reimbursement was not correct.I will update my review once I get notice for my parents refund. Buyer beware.

Excellent service, very client-oriented. I want to say thank you for our amazing vacation, especially to Veronika, who has done her job perfectly starting from picking up the destination and the hotel and providing 24/7 support during our staying at the resort. I would definitely recommend this agency to my friends.

Just wanted to say thanks to Shirin with her excellent customer service, she is professional and flexible manner. she spend a lot of time to find the date that I would rather to book on my flight. and also spend time after hrs to get what I needed.Thank you Shirin I will recommend you and Uniglub to all my family and friends.

We had very smooth experience with this company and Veronika in particular. She responded very quickly despite that was after work hours. She sent us all the documents with additional info I could miss, suggested what we should have for our little one when traveling to Cuba and provided the support throughout our vacation. Thank you, very satisfied with the service

I would just like to take a moment to thank my travel agent Louisa Giampaolo. She is amazing at her job. We have been traveling through uniglobe and Louisa for years. Never a disappointment! Always organized, pleasurable and goes above and beyond. I highly recommend her.

Have been dealing with this company and specifically, our very own travel agent, Louisa Giampaolo for many, many years. She is experienced, thorough, knowledgeable and is willing to go that extra mile for all her clients. She has always been super helpful whether it is providing us with excellent travel advice or just knowing what would or would not be suitable for us - this is extremely helpful so that upon arrival to our destinations, we are not surprised and always know what to except.Louisa truly cares about her clients, as the last several years have shown us, booking travel in todays market can be stressful - she has proven to be very patient, kind and pleasant to deal with. It is comforting to know that she will always be there for her clients.All of this, together with the fact that she provides value added service, are just some of the reasons why I would highly recommend, Lousia!

Worse experience in my whole life, their customer service is awful & terrible, the agent was not patient, has no credibility, she gives promises that she can’t do, we were promised to be booked on a certain date and 1 week before the date, she started giving unprofessional excuses and didn’t respond to our phone calls, she only uses WhatsApp voice messages which I found very unprofessional, then her husband got involved and started blaming us for calling , they used disrespecting and humiliating language towards us.After all, she told us that we are booked for a flight from Montreal and she confirmed that we will receive our tickets on the same date of departure, we drove from Ottawa to Montreal , my 16 years old daughter was so excited since we’ve been waiting for the tickets for more than a month and we already lost 1 week from our vacation, then we received a call from their office, asking us to return to Ottawa because they couldn’t book us for any flight, that was frustrating for us, they asked us to book a hotel in Montreal and they will book us for the next day, so we asked them for tickets , then the agent said that she can’t confirm.We took back our money and we were able to book tickets and get the boarding passes online on the same airways they said that they can’t confirm.